Helpy includes a world class, simple to use and understand ticketing helpdesk.
Learn MoreThe online support portal gives you advanced tools to help customers resolve their problems without ever contacting you.
Learn MoreHelpy is packed with features to reduce the number of tickets your agents will have to handle, by up to 50%
Learn MoreHelpy gives you full lifecycle tools to manage and reply to all incoming support requests. Stay organized with groups, and a modern interface built for productivity.
Insights reporting shows you how well your team is meeting your SLA. The hosted version includes detailed audit logging to keep track of everything.
Helpy was designed to help customers solve problems on their own, because the happiest customers are those who can get answers without having to email, chat, create a ticket or talk to a bot.
Make sure your customers feel at home by adding your branding to one of the included themes, or by building your own custom theme to match your site.
Helpy was designed with multilingual support in mind, and comes with 19 languages out of the box, including German, French, Spanish, Portuguese, Russian and ten more.
Helpy comes with a built in integration with Google Analytics, giving you unprecedented data on how your support efforts are actually driving conversion and retention.
Keep your finger on the pulse of your support center with a suite of built in reports..
No per agent seat costs. You determine which team members can help customers, not your budget.
All major functions in Helpy can be turned off- allowing you to provide the exact experience your customers will most benefit from.
You and your agents aim to provide support from anywhere. Helpy will help you by working on any device- mobile, tablet or desktop.
Helpy comes with front-end translation packs for English, French, Spanish, German and more. It is easy to add your own internationalization.
Helpy was built with clouding hosting in mind. Getting a hosted instance live takes seconds. We also offer dedicated servers.
Helpy leverages many of the newest and shiniest open source projects, including Ruby on Rails 4.2, Bootstrap 3.2 and more!
Helpy includes a REST API, Internal and External Webhooks and allowing you to create any kind of integration you can dream up!
