We are super excited to announce that Helpy 1.0 was released today! This release is packed with new features that will help you provide better support to your customers. Helpy is also featured on Product Hunt today, so if you like what we are doing, please head over to http://www.producthunt.com and vote for us!
Here is a quick overview of what you will find when you log in, or sign up for a trial:
Team Insights- A new team overview page for admins, that shows you reporting on your team efficiency.
REST API- You can now access all of your Helpy programmatically. Generate API keys in the settings area.
Notifications- Notifications alert you by email when you have received a new
ticket. You can then either log in to reply, or reply to the email directly.
Great for low volume helpcenters.
Autosuggestions- Now when your users start creating a new discussion with you, they are instantly suggested articles and community posts.
Branded Error pages- Gone are the generic error and page not found messages.
Helpy now uses site branding to provide a simple, customized error page.
Groups- Groups are a new feature that lets you assign agents to functional teams.
Incoming tickets can then be assigned to a team for resolution. This helps get the right ticket to the right agent.