February was a busy month for us, and we have some great new features to show for it!  All hosted customers can now begin using the following new features:

Importing and Exporting

Importing and Exporting data have always been possible in Helpy using our open API.  New in February is the ability to import and export tickets, users and knowledge base documentation using CSV files.  This gives non technical folks or those that are not comfortable working with APIs an option to add customer records, knowledgebasedocumentation or tickets from a legacy solution.  It also provides a convenient way to backup your articles.

You will find this functionality in the settings area of Helpy.  You can check out the full documentation here: http://support.helpy.io/en/knowledgebase/27-importing-and-exporting-data/docs/95-importing-customers-tickets-and-knowledge-base-docs

Knowledge base Reporting

Reporting for your knowledgebase has always been possible through Google Analytics, but it is now also available in the Reporting tab.  Available reports include which of your articles get the most views, how they are discovered, searches leading to docs, top categories and more!

Other Notable Changes:

New Translations: Updates to French and Chinese.  Addition of Arabic, Korean, Malaysian, and Indonesian

When an email ticket is CC'd to multiple recipients, the people CC'd are now added to the ticket history and will continue to be unless they are manually removed.

Several minor UX bugs were fixed, and other enhancements made.

Scott Miller


GDPR! New Terms, Privacy Policy and Features

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As I wrote a couple weeks ago, we have been busy preparing for May 25th, and here are the latest sound bytes so you know what we've done:Updated Terms and Privacy Policy:  We have released updated Terms of Service and a new Privacy policy to provide increased transparency into how we are using your personal data, cookies, how we share with third parties, and all that good stuff.  You don't have... Continue

Scott Miller
- 2 min read

GDPR is coming… Here is what Helpy is doing to be compliant.

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You have almost certainly heard of the new privacy law called the General Data Protection Regulation (GDPR).  This breakthrough new set of laws and rules will alter the way any business with EU customers treats data.  That probably includes you, and definitely includes Helpy! We have planned a number of new features to ensure that you have the tools you need to be in compliance by May 25th. ... Continue

Scott Miller
- 3 min read

The Future of Support has Arrived... Meet Carin.

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Today I am excited to tell you about something (or someone) we are very passionate about here at Helpy and have been working on for many months.We are on Product Hunt this morning if you want to just jump to the good stuff: http://producthunt.comHer name is Carin, and she is an AI chatbot that you can start using TODAY to drive your customer care costs radically lower. Carin can autonomously an... Continue

Scott Miller

1000 Stars!! We made it!

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Reaching 1000 stars was an early goal of the Helpy open source project, and today we hit that milestone, completing the journey in just over a year!Today Helpy reached an important milestone, having received 1000 stars on GitHub!!  Hundreds (maybe thousands) of companies around the globe are using Helpy to deliver better support to their customers, in 19+ foreign languages.  I want to thank the... Continue

Scott Miller

Helpy 1.1 brings a load of new ticket features

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Today we are announcing our 1.1 release, which builds on the Awesome Helpdesk features announced in 1.0 with some really powerful new ticketing and discussion management capabilities. Here is what is new:Uploadable logo: You can now upload a logo for your help system using the settings interface. Note- this only works with the new native file storage, not with CloudinaryCapture raw email: If yo... Continue

Scott Miller

Helpy is 1.0!

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We are super excited to announce that Helpy 1.0 was released today! This release is packed with new features that will help you provide better support to your customers. Helpy is also featured on Product Hunt today, so if you like what we are doing, please head over to http://www.producthunt.com and vote for us!Here is a quick overview of what you will find when you log in, or sign up for a tri... Continue

Scott Miller

This is the official blog of Helpy, the open source helpdesk platform.