As I wrote a couple weeks ago, we have been busy preparing for May 25th, and here are the latest sound bytes so you know what we've done:

Updated Terms and Privacy Policy:  We have released updated Terms of Service and a new Privacy policy to provide increased transparency into how we are using your personal data, cookies, how we share with third parties, and all that good stuff.  You don't have to do anything to agree to these, they are in force now and supersede anything you agreed to when you initially created your account with Helpy.


Our Data Processing Addendum:  As a data processor, we know that we are entrusted with the privacy and security of your customers data.  This addendum is automatically included into our terms of service, which means you don't have to do anything to execute it.  If you prefer to get a paper signed copy, please email us at hello at helpy.io . The DPA describes in detail the processing done on your customers data and how it is used. 


Enforced SSL:  Browsing Helpy now requires https- which helps us keep your data safe.  Previously we made https browsing optional, but it is now required.  This means a couple things...



1. Your data and that of your customers is guaranteed encrypted "in transit"

2. CNAMEs will now generate a warning unless you have a SSL certificate with Helpy.  We are including this free for all paid accounts, but if you are using a free account you'll need to upgrade to use your CNAME without a browser warning.


GDPR "Right to be Forgotten" Requests:  We've added some new tools to help you respond to "Right to be Forgotten" requests.  This means you can now delete a customer record and have all of their data deleted throughout Helpy.  You also can choose to "anonymize" a customer, which removes the personally identifiable attributes of the customer record, but retains the ticket history for record keeping purposes.  There are also API endpoints for both of these actions to make integrations easy.


GDPR "Data Portability" Requests:  If you receive a customer data request, you can gather all of their personal data and ticketing history through either our API or by using the export csv option although the later will require you to filter out just the individual's rows (we're working on a better way to do this.)


Scott Miller

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This is the official blog of Helpy, the open source helpdesk platform.