in Releases - 1 min read
Version 2.5.1 includes bug and security fixes and adds an API for agent availability

This release is primarily a bug fix release and includes several important security updates.  It also includes a new feature for tracking the availability of agents.  This is currently only accessible by API call, and will remove "unavailable" agents from the assign to agent dropdowns.

Overall, this version includes:

  • Added new status attribute to users to describe availability of agents
  • Added new API endpoint for setting the availability of agents
  • Scope assignment dropdowns to only include 'available' agents
  • Improvement to the French translation
  • Fixed a bug with updating ticket views in version 2.5.0
  • Updated many dependencies

Notes for specific editions:

Open Source: 

Make sure you run `bundle exec rake db:migrate` as this release also includes a new feature for tracking the availability of agents that requires the addition of a new attribute to the User model.

On Premise:

Make sure you run `bundle exec rake db:migrate` as this release also includes a new feature for tracking the availability of agents that requires the addition of a new attribute to the User model.  You should also install the new 2.5.1.x version of the helpy_cloud gem which pairs with this release.

Helpy Pro:

Run sudo apt-get update && apt-get install

Helpy Cloud Hosted:

The update has gone live and you don't need to do anything

Scott Miller


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This is the official blog of Helpy, the open source helpdesk platform.