"Support Crew is the missing manual for building a rock star support team!"

This information packed book is guaranteed to give you some new ideas on how to build or grow our support team. Here are few of the things you'll learn:

  • Learn management tricks to hire and retain the best agents
  • Find out the best ways to grow your agents careers
  • How having the right tools can make or break your support team
  • What you need to be doing to get your team excited to come to work everyday
  • The metrics you need to measure and track to constantly improve

A great experience from request to resolution.

Full featured ticketing system

Helpy gives you full lifecycle tools to manage and reply to all incoming support requests. Stay organized with groups, and a modern interface built for productivity.

Keep track of your agents

Insights reporting shows you how well your team is meeting your SLA. The hosted version includes detailed audit logging to keep track of everything.

Designed for Self Service Support

Helpy was designed to help customers solve problems on their own, because the happiest customers are those who can get answers without having to email, chat, create a ticket or talk to a bot.

Ensure your customers won't feel lost

Make sure your customers feel at home by adding your branding to one of the included themes, or by building your own custom theme to match your site.

Support in your customer's language

Helpy was designed with multilingual support in mind, and comes with 19 languages out of the box, including German, French, Spanish, Portuguese, Russian and ten more.

Powerful reporting to connect positive support to conversion

Helpy comes with a built in integration with Google Analytics, giving you unprecedented data on how your support efforts are actually driving conversion and retention.

Most loved features

An AI agent to handle 60-80% of your requests.

Carin is the AI agent built into Helpy that will solve 50-80% of requests autonomously.

Beautiful reporting, built in.

Keep your finger on the pulse of your support center with a suite of built in reports.

Save Money

No per agent seat costs. You determine which team members can help customers, not your budget.

Unlimited Inboxes

Receive support email from any number of inboxes, and route to specific teams in your org.

Customizable Functionality

All major functions in Helpy can be turned off- allowing you to provide the exact experience your customers will most benefit from.

Works on any Device

You and your agents aim to provide support from anywhere. Helpy will help you by working on any device- mobile, tablet or desktop.

Speaks your Language

Helpy comes with front-end translation packs for 19 languages including English, French, Spanish, Portuguese, German and more.

Robust APIs

Helpy includes a REST API, Internal and External Webhooks and allowing you to create any kind of integration you can dream up!

SSO

Integrate with your Active Directory or LDAP server to achieve SSO.

Sponsors and Partners:
Want to become a sponsor?