Happier customers
without the hassle of open-source

Shortcut the pain of setting up Helpy for your business

Get instaneous access the moment you click "Get your Free Account". We'll keep you up to date too!

Support Open source software development

Hosting with Helpy funds continued development of Helpy!

Priority Support

Get priority support setting up your Helpy email and other "tricky" things

Exclusive Features

Get access to features not found anywhere else, like auto-translation, audit logging and more

Get your Free Account
No Credit Card Required

"We chose Helpy for the simple interface, complete help desk (forum, docs, tickets) and open source (with paid version). The internationalisation support is probably the best feature in my case."
Juan Carlos Alonso, Skolar.io

Free

FREE

 
  • Email Support
  • Unlimited Agents
  • 100 Tickets/mo.
  • 100 Bot Conversations/mo.
  • Limited Knowledgebase
  • Email Preconfigured
  • Basic Ticketing

  •  

Startup

$99/mo.

(Billed Annually)
  • Email Support
  • Unlimited Agents
  • 1000 Tickets/mo.
  • 300 Bot Conversations/mo.
  • Unlimited Knowledgebase
  • Email Preconfigured
  • Advanced Ticketing

  • Switch to Monthly Pricing

Mid

$299/mo.

(Billed Annually)
  • Phone Support
  • Unlimited Agents
  • 5000 Tickets/mo.
  • 1000 Bot Conversations/mo.
  • Unlimited Knowledgebase
  • Email Preconfigured
  • Advanced Ticketing

  • Switch to Monthly Pricing

Pro

$499/mo.

(Billed Annually)
  • Phone Support
  • Unlimited Agents
  • 10000 Tickets/mo.
  • 2000 Bot Conversations/mo.
  • Unlimited Knowledgebase
  • Email Preconfigured
  • Advanced Ticketing

  • Switch to Monthly Pricing

Need more tickets, or more Carin conversations? Please contact us for pricing!
Looking for Helpy Open Source- you can get it on Github

Compare Helpy:

On Premise

Cloud

Open Source

  • Agent Seats
  • Included Tickets
  • Mobile Friendly
  • SSO
  • Email Preconfigured
  • Included Support
  • Customize Anything
  • Includes Updates
  • HIPAA Compliant
  • API
  • Unlimited
  • Unlimited
  • Unlimited
  • Depends on Plan
  • Unlimited
  • Unlimited
  • Depends

Ticketing Features

On Premise

Cloud

Open Source

  • Ticket Statuses
  • Merge/Split
  • Groups
  • Canned Replies
  • Private Notes
  • Team Management Dashboard
  • Team Audit Log
  • Custom Queues
  • Triggers
  • Auto assignment
  • Advanced Search

Reporting Features

On Premise

Cloud

Open Source

  • Performance Overview
  • Team Insights
  • Team Productivity
  • Group Overview
  • Agent Overview
  • Channel Overview
  • Tag Overview
  • Agent Activity
  • Group Activity

Helpcenter Features

On Premise

Cloud

Open Source

  • Included Themes
  • Full Text Search
  • Live Search
  • Multilingual
  • SEO Features
  • Password Protect
  • Many
  • Many
  • 3

FAQ:

Is there a free trial?

Of course!! We invite you to test it out for up to 14 days with no credit card necessary. If you need longer, feel free to contact us.

How does it work?

Hosted Helpy is a hosted Helpy instance- meaning you get all the benefits of using the software with no headaches with setup or keeping up to date.

How often do you update

Helpy is under constant community development with new features added regularly. Hosted keeps you up to date with releases and bug fixes.

How quickly will I get it?

You will have access to your Helpy almost as quickly as you can choose a subdomain. Seriously, it is almost instant.

Is there any kind of license?

Helpy is open source software and is covered by the MIT license. See How is Helpy Licensed for more information.

What if I have Questions? Need support?

Helpy support is provided by community, email and phone, depending on the plan you sign up for.