Get Started with Helpy Pro

Helpy Pro is a available as a marketplace purchase from popular cloud providers, or can be installed on your own hardware or private cloud.

Install Helpy Pro on Google Cloud Platform

Helpy Pro runs on a variety of GCP Virtual Machine types. Click below to get started:

One Click Install on Google Cloud Platform
Install Helpy Pro on Microsoft Azure

Helpy Pro runs on a variety of Azure Virtual Machine types. Click below to get started:

One click install on Microsoft Azure
Install Helpy Pro on AWS

Helpy Pro runs on a variety of AWS instance types. Click below to get started:

Install on AWS (coming soon)
Install Helpy Pro on premises in your own data center

Helpy Pro runs on VM in your own datacenter:

Install On Premises

Compare Versions:

Pro on premises

Cloud Hosted

Community

  • Agent Seats
  • Included Tickets
  • Mobile Friendly
  • SSO
  • Email Preconfigured
  • Included Support
  • Customize Anything
  • Includes Updates
  • HIPAA Compliant
  • API
  • Unlimited
  • Unlimited
  • Depends
  • Unlimited
  • Depends on Plan
  • Unlimited
  • Unlimited
  • Depends

Security and Privacy Features

Pro on premises

Cloud Hosted

Community

  • Runs on private hardware
  • You own the database
  • No lock in
  • One click install
  • Simple HA configuration
  • Hourly billing per CPU core
  • SAML, OAuth, LDAP SSO

Ticketing Features

Pro on premises

Cloud Hosted

Community

  • Ticket Statuses
  • Merge/Split
  • Groups
  • Canned Replies
  • Private Notes
  • Team Audit Log
  • Custom Queues
  • Triggers
  • Auto assignment
  • Advanced Search
  • Satisfaction Tracking
  • Browser Notifications

Reporting Features

Pro on premises

Cloud Hosted

Community

  • Performance Overview
  • Team Insights
  • Team Productivity
  • Group Overview
  • Agent Overview
  • Channel Overview
  • Tag Overview
  • Agent Activity
  • Group Activity
  • Helpcenter Performance

Helpcenter Features

Pro on premises

Cloud Hosted

Community

  • Included Themes
  • Full Text Search
  • Live Search
  • Multilingual
  • SEO Features
  • Password Protect
  • Many
  • Many
  • 3