Should You Use Free Tiers of Software If You Face Data Privacy Regulation?
There is no such thing as a free lunch, right? We all love cheap things,…
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Top Vendors of Security and Privacy Tools in 2021
Cybersecurity is a 2021 business trend and necessity! All eyes are pointed toward new data…
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The 8 Most Notorious Data Breaches in History
We are entering an era of data security! This business aspect has finally gained the…
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How Customer Support PII Affects Your Ability to Comply with Various Regulations
The rise of data privacy and protection laws has made Personally Identifiable Information (PII) the…
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What Kinds of PII Typically End Up in Customer Support Software?
Do you want to know what the most expensive commodity is nowadays? If so, take…
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Should You Self-host Your Chat Software?
The purchase decision regarding SaaS-based or self-hosted chat software is critical for your data privacy.…
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How to Hire Customer Support Reps in the Data Privacy Era
In order to reach your business goals, you need the right people on your side.…
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Pros and Cons of Self-Hosting Your Help Desk Platform
For a long time, SaaS help desk software options dominated the industry. It was a…
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5 Industries with the Strictest Data Privacy Compliance Rules
The data privacy era posed new challenges to businesses around the world. For example, territory-specific…
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7 Types of Self-Hosted Software Every Security-Conscious Organization Needs
Today’s increasing reliance on Internet of Things (IoT) devices has led to a broadening…
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How New Privacy Laws Affect Customer Support
Customer support is a prime target for hackers and considering that a hacker attacks every…
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10 Things Every Customer Communication Should Include
Quality communication opens every door! It is vital for having a healthy personal life as…
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FAQ vs Knowledgebase
Your recently acquired customer, Doug, is working on an assignment late at night and suddenly…
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Security and Privacy Requirements in the Public Utility Space
Data privacy and security are some of the hottest topics at today's business meetings. The…
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Yes, the GDPR has Teeth. Which Nations were the Most Fined?
The EU’s General Data Protection Regulation (GDPR) set new standards and boundaries in the…
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