Helpy Community Edition
"Helpy OSE is the most promising open source system of its' kind today" - Seravo




A hackable, open source core

Helpy is based on the popular open source project of the same name, and can be hacked and customized to achieve an unparalleled level of customization. A flexible API makes it possible to create custom extensions and themes.

  • Developer friendly open source code is available on GitHub, available for review, extension or customization.
  • Fix bugs yourself if they are not getting resolved by the core team or community quickly enough.
  • Get help from a large and growing community of developers and users.
  • Over 1500 Stars on GitHub
  • 500,000+ Installs



Open Source Sponsors and Supporters:
Want to become a sponsor?

Which Helpy Pro is right for you?




Private Cloud (On Premises/Self-Hosted)

Run Helpy on popular cloud providers, or your own hardware for enhanced security and control.

Runs on private hardware
Runs in the cloud of your choice
You own the database
Keep control over your own data
No lock in
You own everything, there is no lockin
One click install
Install with a single click
Simple HA configuration
Easily create a highly available cluster
SAML, OAuth, LDAP SSO
Control access in a variety of ways

Cloud SAAS

Get up and running in seconds and leave the hosting and update hassles to us.

Turn Key
Instantly available, no IT requirements
Email preconfigured
Email is already set up for you

Available Plans:

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Essential
(cloud hosted only)

Basic
(cloud hosted only)

  • Core Ticketing
  • Advanced Ticketing
  • Customizable Helpcenter
  • API
  • Knowledgebase
  • Live Chat
  • Security and Privacy Features
  • Available Self Hosted
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Start with a Free Account

Privacy/Security Features

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Essential

Basic

  • Right to Deletion Request
  • Restrict Helpcenter Access
  • Single Sign-On
  • Data Masking
  • IP Whitelisting
  • Agent Permissions
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Start with a Free Account

Ticketing Features

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Essential

Basic

  • Ticket Statuses
  • Merge/Split
  • Groups
  • Canned Replies
  • Private Notes
  • Collision Detection
  • Team Audit Log
  • Custom Queues
  • Triggers
  • Auto assignment
  • Advanced Search
  • Satisfaction Tracking
  • Browser Notifications
  • Custom Form Builder
  • Embed Support Forms
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Start with a Free Account

Reporting Features

Total

Essential

Basic

  • Performance Overview
  • Team Productivity
  • Group Overview
  • Agent Overview
  • Team Insights
  • Channel Overview
  • Tag Overview
  • Satisfaction Reporting
  • Knowledgebase Performance
  • ✓
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Start with a Free Account

Helpcenter Features

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Essential

Basic

  • Full Text Search
  • Knowledgebase
  • Live Search
  • Multilingual
  • SEO Features
  • Password Protect
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Start with a Free Account

HelpyConnect Live Chat Messenger

Total

Essential

Basic

  • Live Chat
  • Available Hours
  • Knowledgebase Connect Widget
  • Contextual Solution Suggest
  • Auto chat assign
  • Optional Prechat form
  • Chat to Email
  • ✓
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Start with a Free Account