Meet Helpy Pro
Safeguard your data without compromising on giving your customers a heroic customer support experience.
Helpy Pro is the customer support platform engineered for companies that are serious about customer data security and control.
Designed for single tenant private cloud deployments, Helpy Pro lets you avoid vendor lock-in, own your data and integrate with the tools you already use to keep your data safe. Deliver world class customer support with:
Security
Helpy Pro is architected and packed with features designed with security centric organizations in mind. With careful implementation, you can achieve security levels unattainable using a shared resource SaaS like Zendesk, Freshbooks or Salesforce.
Access Control and Authentication
Retain complete control over your customer's support data. Decide and control who has access and rest assured that the data privacy policy you promise customers is being met.
Compliance and Data Privacy
Meet HIPAA, GDPR and other compliance challenges by enforcing your own data storage, retention, access and other policies. Control, limit or eliminate third party data sharing.
Designed for Privacy
Single Sign On (SS0)
allows you to authenticate users and staff using a central Identity Provider. This means your users or employees can access the system without having to remember yet another password and gives your IT team control over password policies and access. Helpy supports SAML, LDAP, and OAuth.
Fine Grained Permissions
Determine which staff members have access to different features of Helpy, and which groups of customer tickets. This helps you enforce the minimum necessary access to potentially sensitive customer service information or functionality.
Data Masking
Prevents the storage of PII or other sensitive information in the body of support communications. This feature automatically scrubs GDPR defined PII like email addresses, phone numbers, social security numbers, IP Addresses, and credit card numbers.
Secure Email
Prevents agents from interacting directly through email with customers. Instead, customers are prompted to log in and use a secure web interface for creating and responding to tickets. This helps prevent emailing sensitive information insecurely.
