Self host your own Helpy Instance
and get all helpdesk features on-premise

Run the Helpy customer support platform on your own server- starting with the open source Helpy core, and including all of the proprietary extensions including Ticketing Automation, Power search, Team enhancements, and the Carin support bot that will answer up to 90% of tier one requests

Put your data privacy fears at ease... GDPR, FERPA, HIPPA Happiness does exist!

No matter which scary acronym you need to comply with, on-premise Helpy can help you meet your privacy and security obligations. By keeping your customer data in-house and under your control, you’ll avoid the data privacy fears inherent with using SaaS software. You are in complete control.

Knows no limits

Whether you are paying per seat or per month- SaaS software always includes limits. Sudden spikes in demand can result in painful spikes in cost. On premise customer support software from Helpy literally “knows no limits.” In other words, you pay to license the software once per year and can use unlimited tickets, agent seats and storage space.

How it works

First, you’ll install the open source core of Helpy onto your own hardware. We have extensive tutorials on how to do this. Next, buy a license to the Helpy Cloud on premise- which is installed by adding a couple lines of code and running the installation script.

Compare Versions:

On Premise

Hosted

Open Source

  • Agent Seats
  • Included Tickets
  • Mobile Friendly
  • SSO
  • Email Preconfigured
  • Included Support
  • Customize Anything
  • Includes Updates
  • HIPAA Compliant
  • API
  • Unlimited
  • Unlimited
  • Depends
  • Unlimited
  • Depends on Plan
  • Unlimited
  • Unlimited
  • Depends

Ticketing Features

On Premise

Hosted

Open Source

  • Ticket Statuses
  • Merge/Split
  • Groups
  • Canned Replies
  • Private Notes
  • Team Audit Log
  • Custom Queues
  • Triggers
  • Auto assignment
  • Advanced Search
  • Satisfaction Tracking
  • Browser Notifications

Reporting Features

On Premise

Hosted

Open Source

  • Performance Overview
  • Team Insights
  • Team Productivity
  • Group Overview
  • Agent Overview
  • Channel Overview
  • Tag Overview
  • Agent Activity
  • Group Activity
  • Helpcenter Performance

Helpcenter Features

On Premise

Hosted

Open Source

  • Included Themes
  • Full Text Search
  • Live Search
  • Multilingual
  • SEO Features
  • Password Protect
  • Many
  • Many
  • 3