Safeguard your data without compromising on giving your customers a heroic support experience.


One click install on

Helpy Pro is the customer support platform engineered for companies that are serious about customer data security and control.

Designed for on-premise and private cloud instance deployments, Helpy Pro lets you avoid vendor lock-in, own your data and integrate with the tools you already use to keep your data safe.

Retain complete control over your customer support data in a way you could never achieve with a traditional SAAS

  • Own your own data. With Helpy you have complete control and ownership of the database and all of your data. This means you have no vendor lock in.
  • Runs with no third party dependencies, or only those that you specifically approve and enable.
  • Backup and store data following policies and schedules which you define
  • Updating Helpy is under your control and any downtime can be planned on a schedule that makes the most sense for your business

Helpy gives you an unprecedented ability to meet HIPAA, GDPR or other compliance obligations.

Define data storage or retention policies to meet legal, regional and industry requirements in a way thats simply not possible with traditional hosted SAAS solutions.

  • Deploy Helpy to infrastructure of your choosing, including private and public cloud options like AWS, Google Cloud Platform or Microsoft Azure, or in your own data-center.
  • Control network and physical security access to meet privacy and security obligations.
  • Define data and log retention policies to meet legal, organizational or industry requirements
  • Create fine grained roles and permissions at the software level, ensuring that employees only have access to what you give them

Helpy Pro is available as a marketplace purchase from popular cloud providers, or can be installed on your own hardware or private cloud.

Install Helpy Pro on Google Cloud Platform

Helpy Pro runs on a variety of GCP Virtual Machine types. Click below to get started:

One Click Install on Google Cloud Platform
Install Helpy Pro on Microsoft Azure

Helpy Pro runs on a variety of Azure Virtual Machine types. Click below to get started:

One click install on Microsoft Azure
Install Helpy Pro on AWS

Helpy Pro runs on a variety of AWS instance types. Click below to get started:

Install on AWS
Install Helpy Pro in your own data center

Helpy Pro runs on one or more VMs in your own datacenter:

Install Private Cloud

Compare Versions:

Pro (private cloud)

Cloud Hosted

Community

  • Agent Seats
  • Included Tickets
  • Mobile Friendly
  • SSO
  • Email Preconfigured
  • Included Support
  • Customize Anything
  • Includes Updates
  • HIPAA Compliant
  • API
  • Unlimited
  • Unlimited
  • Depends
  • Unlimited
  • Depends on Plan
  • Unlimited
  • Unlimited
  • Depends

Security and Privacy Features

Pro (private cloud)

Cloud Hosted

Community

  • Runs on private hardware
  • You own the database
  • No lock in
  • One click install
  • Simple HA configuration
  • Hourly billing per CPU core
  • SAML, OAuth, LDAP SSO

Ticketing Features

Pro (private cloud)

Cloud Hosted

Community

  • Ticket Statuses
  • Merge/Split
  • Groups
  • Canned Replies
  • Private Notes
  • Team Audit Log
  • Custom Queues
  • Triggers
  • Auto assignment
  • Advanced Search
  • Satisfaction Tracking
  • Browser Notifications

Reporting Features

Pro (private cloud)

Cloud Hosted

Community

  • Performance Overview
  • Team Insights
  • Team Productivity
  • Group Overview
  • Agent Overview
  • Channel Overview
  • Tag Overview
  • Agent Activity
  • Group Activity
  • Helpcenter Performance

Helpcenter Features

Pro (private cloud)

Cloud Hosted

Community

  • Included Themes
  • Full Text Search
  • Live Search
  • Multilingual
  • SEO Features
  • Password Protect
  • Many
  • Many
  • 3