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Contact our Helpdesk for answers to many common questions or get help from a support agent.

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Our sales team can help you learn more about Helpy and select the correct product for your needs.

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General Contact

Have a general question or comment? This is the place!

General Contact

Helpy.io Inc.
2701 North Thanksgiving Way, Suite 100
Lehi, Utah 84043 USA

+1 801.999.0058
hello@helpy.io


Trusted by 1000s of organizations like

Available Plans:

Total

Essential
(cloud hosted only)

Basic
(cloud hosted only)

  • Core Ticketing
  • Advanced Ticketing
  • Customizable Helpcenter
  • API
  • Knowledgebase
  • Live Chat
  • Security and Privacy Features
  • Available Self Hosted
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Start with a Free Account

Privacy/Security Features

Total

Essential

Basic

  • Right to Deletion Request
  • Restrict Helpcenter Access
  • Single Sign-On
  • Data Masking
  • IP Whitelisting
  • Agent Permissions
  • ✓
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Start with a Free Account

Ticketing Features

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Essential

Basic

  • Ticket Statuses
  • Merge/Split
  • Groups
  • Canned Replies
  • Private Notes
  • Collision Detection
  • Team Audit Log
  • Custom Queues
  • Triggers
  • Auto assignment
  • Advanced Search
  • Satisfaction Tracking
  • Browser Notifications
  • Custom Form Builder
  • Embed Support Forms
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Start with a Free Account

Reporting Features

Total

Essential

Basic

  • Performance Overview
  • Team Productivity
  • Group Overview
  • Agent Overview
  • Team Insights
  • Channel Overview
  • Tag Overview
  • Satisfaction Reporting
  • Knowledgebase Performance
  • ✓
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Start with a Free Account

Helpcenter Features

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Essential

Basic

  • Full Text Search
  • Knowledgebase
  • Live Search
  • Multilingual
  • SEO Features
  • Password Protect
  • ✓
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Start with a Free Account

HelpyConnect Live Chat Messenger

Total

Essential

Basic

  • Live Chat
  • Available Hours
  • Knowledgebase Connect Widget
  • Contextual Solution Suggest
  • Auto chat assign
  • Optional Prechat form
  • Chat to Email
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Start with a Free Account