Authentication and Access control determines who has access, who can create tickets, and what different team members can do inside the system. Helpy allows you to connect to existing ACL tools with SAML, LDAP or OAuth using Single sign-on, or lock access to the system so only customers or internal users can access it.
Single Sign On (SS0)
Allows you to authenticate users and staff using a central Identity Provider. This means your users or employees can access the system without having to remember yet another password and gives your IT team control over password policies and access. Helpy supports SAML, LDAP, and OAuth.
Fine Grained Permissions
Determine which staff members have access to different features of Helpy, and which groups of customer tickets. This helps you enforce the minimum necessary access to potentially sensitive customer service information or functionality.
Adjustable inactivity time
Set standards for how long customers or staff can be idle before they need to re-authenticate. This reduces the risk associated with customers or employees leaving an unattended privileged session.
Agent UI IP Whitelisting
Restrict access to the admin interface to only whitelisted IP addresses. This prevents unauthorized access to the backend by anyone your IT department has not specifically granted access to.