Everything Helpy Does
Most loved features
Live chat widget
The Helpy Connect live chat widget brings one-on-one support to your customers in real time.
Control over 3rd party data sharing
Simplify compliance by running Helpy in the private cloud and eliminating all 3rd party dependencies
Powerful security and privacy features
Automatically mask PII, use strong authentication and restrict access to the system.
An AI agent to handle 60-80% of your requests.
Carin is the AI agent built into Helpy that will solve 50-80% of requests autonomously.
Beautiful reporting, built in.
Keep your finger on the pulse of your support center with a suite of built in reports.
Save Money
Pay only for the agents and features you need. Options exist for all size businesses.
Unlimited Inboxes
Receive support email from any number of inboxes, and route to specific teams in your org.
Customizable Functionality
All major functions in Helpy can be turned off- allowing you to provide the exact experience your customers will most benefit from.
Speaks your Language
Helpy comes with front-end translation packs for over 20 languages including English, French, Spanish, Portuguese, German and more.
Robust APIs
Helpy includes a REST API, Internal and External Webhooks and allowing you to create any kind of integration you can dream up!
SSO
Integrate with your Active Directory or LDAP server to achieve SSO.
All Ticketing Features
Agent Roles
Keep agents from "going rogue" by limiting their access to admin features and tickets they should not see.
Combined Dashboard
See your current support pipeline and incoming tickets in one clean dashboard.
Ticket Logging
Each ticket keeps a complete log of all activities- including agent assignments and other changes.
Trigger Automations
Dramatically increase efficiency by automating actions at any step during the ticket lifecycle.
Service Level Agreements (SLA)
Set service policies and escalation actions for when they are missed to help maintain great support.
Collision Detection
Prevents multiple agents from working on the same ticket at the same time.
Canned Responses
Save time by sending out pre-written replies to common questions
Internal Notes
Collaborate with other support agents using internal notes- private messages that appear along with a ticket.
Notifications
Receive email notifications when new tickets arrive or a customer replies.
User Insights
See details on the creator of each ticket or discussion, including their full support history.
Email Integration
Connect your support addresses to Helpy by forwarding them.
Forward to Ticket
Got an email sent directly to you? Forward it into Helpy and then handle the ticket like normal.
Update via Email
Reply to customer tickets by email. Everything works the same as if you reply through the web UI
Assign Tickets
Assign tickets to agents and groups to ensure they are answered quickly and to stay organized
File Attachments
Attach files to tickets or responses, or in emails you send into Helpy.
Teams/Team inbox
Use a separate email address for each or your teams, and assign agents to operate within that group inbox exlusively
Groups
Set up groups to handle different topics and control agents access to tickets
Tagging
Tag tickets to stay organized, run triggers and conduct in depth reporting
Bulk Actions
Sometimes its nice to move or bulk update a group of tickets.
Change ticket owner
This lets you change the author of a ticket (for exmaple if they used the wrong email address)
Custom Ticket form builder
Create multiple ticket submission forms to solve different customer problems
Create a new ticket from an existing
Lets you branch or split a ticket thread into a new ticket.
Satisfaction Ratings
Allow customers to provide feedback on the quality of their support experience.
Works Everywhere
Helpy works across all devices, allowing your team to deliver great support everywhere and anywhere.
All Helpcenter Features
Intelligent Help
Helpy proactively offers help throughout a users visit, increasing the chance they will solve their own problem.
Custom Domain
Customize the domain name of your Helpy by setting up a CNAME and changing the Helpy domain.
Multilanguage
Control which of 19+ languages you need to provide support to. Your users will see the correct language based on their location.
Inject CSS and JS
Control the design of your Helpy by adding custom CSS or JavaScript to alter the look and feel your users see.
Brandable
Easily change the primary colors and logo used on your site.
Themeable
Choose from a selection of complimentary themes or build your own custom theme for your brand.
Works across Devices
Give your users access to support information from any device. Your helpcenter works on phones, tablets and laptops equally well.
Robust APIs
Helpy includes a REST API, Internal and External Webhooks and allowing you to create any kind of integration you can dream up!
Contact Widget
Allow your users to open Helpy tickets from anywhere using the optional javascript widget.
Full text search
Your customers will easily find their own answers with an advanced full text seach.
Live search
Start getting results almost the instant you start typing, increasing the speed to issue resolution.
Draft Articles
Mark articles draft to remove them from the public site, and published when they are ready for the world.
User Feedback
All your customers to indicate when an article has solved their problem.
WYSWYG Editor
Improve your article writing efficiency with a modern and easy to user editing interface.
Multi-language
Helpy includes tools to quickly translate your article into multiple languages. Helpy makes sure your users see the write one.
SEO Features
Set the title tag, meta description and keywords for each article to help internal discoverability and Google rankings.
Convert tickets to KB
Easily turn a response you wrote to one user into an article you wrote for all users, with a single click!
Commenting
Leverage your community to help keep your KB up to date by allowing user commenting.
Tagging
Help organize articles with tagging.
Internal Knowledgebase
Create private collections of documents for your staff to use.
Helpy Connect Features
Live chat
Solve customer problems in real time with a one on one chat messenger.
Contextual Solutions
Display relevant content from your knowledgebase directly in the widget.
Carin Chatbot
Includes the Carin AI chatbot to respond autonymously to common questions.
Works anywhere
The connect widget works on all devices, inside your product or on the web.
Customizable
Control the colors, look and more.
Automations
Create simple rules to auto classify, assign or tag chats.
Email followup
Unseen responses are automatically sent to your customers via email.
Pre-chat form
Optional pre-chat form to capture customer email address first.
Javascript API
A simple API that lets your open and close the chat from other events on the page
Multi-team chat
Create multiple chat teams for different products or support tiers.
Customizable hours
Set hours that your chat will be shown as available.
All Security and Privacy Features
Self-Host Option
Shared Nothing Configuration
Eliminate all Third party data sharing.
Customer Access Control
Restrict ticket creation to authenticated customers only.
Attachment Whitelisting
Determine which files are allowed to be included with tickets.
Private Cloud CLI
Easily manage your self hosted server from the terminal.
Captcha and Honeypot
Prevent bots from creating tickets.
Secure Email
Securely send messages by delivering notifications by email.
Data Masking
Automatically scrub secure data like credit card numbers, IPs and more.
Respond to Deletion Requests
Anonymize or delete customers upon receipt of a deletion request.
Single Sign-On (SSO)
Securely authenticate users and employees with SAML, LDAP and more.
Fine Grained Permissions
Grant access to the tickets and functions each agent needs.
Customize timeouts
Determine when agent sessions expire.
Agent UI Whitelisting
Restrict access to the agent UI by IP address.