Everything Helpy Does.

Most loved features

Beautiful reporting, built in.

Keep your finger on the pulse of your support center with a suite of built in reports..

Save Money

No per agent seat costs. You determine which team members can help customers, not your budget.

Customize Functionality

All major functions in Helpy can be turned off- allowing you to provide the exact experience your customers will most benefit from.

Works on any Device

You and your agents aim to provide support from anywhere. Helpy will help you by working on any device- mobile, tablet or desktop.

Speaks your Language

Helpy comes with front-end translation packs for English, French, Spanish, German and more. It is easy to add your own internationalization.

Built for the Cloud

Helpy was built with clouding hosting in mind. Getting a hosted instance live takes seconds. We also offer dedicated servers.

Modern Open Source Tech on board

Helpy leverages many of the newest and shiniest open source projects, including Ruby on Rails 4.2, Bootstrap 3.2 and more!

Robust APIs

Helpy includes a REST API, Internal and External Webhooks and allowing you to create any kind of integration you can dream up!

SSO

Integrate with your Active Directory or LDAP server to achieve SSO.

All Ticketing Features

Agent Roles

Keep agents from "going rogue" by limiting their access to admin features and tickets they should not see.

Combined Dashboard

See your current support pipeline and incoming tickets in one clean dashboard.

Ticket Logging

Each ticket keeps a complete log of all activities- including agent assignments and other changes.

Canned Responses

Save time by sending out pre-written replies to common questions

Internal Notes

Collaborate with other support agents using internal notes- private messages that appear along with a ticket.

Notifications

Receive email notifications when new tickets arrive or a customer replies.

User Insights

See details on the creator of each ticket or discussion, including their full support history.

Email Integration

Connect your support addresses to Helpy by forwarding them.

Forward to Ticket

Got an email sent directly to you? Forward it into Helpy and then handle the ticket like normal.

Update via Email

Reply to customer tickets by email. Everything works the same as if you reply through the web UI

Assign Tickets

Assign tickets to agents and groups to ensure they are answered quickly and to stay organized

File Attachments

Attach files to tickets or responses, or in emails you send into Helpy.

Teams/Team inbox

Use a separate email address for each or your teams, and assign agents to operate within that group inbox exlusively

Groups

Set up groups to handle different topics and control agents access to tickets

Tagging

Tag tickets to stay organized, run triggers and conduct in depth reporting

Bulk Actions

Sometimes its nice to move or bulk update a group of tickets.

Change ticket owner

This lets you change the author of a ticket (for exmaple if they used the wrong email address)

Custom Ticket form builder

Customize your ticket submission form to collect information that will help you solve customer probems faster

Create a new ticket from an existing

Lets you branch or split a ticket thread into a new ticket.

Works Everywhere

Helpy works across all devices, allowing your team to deliver great support everywhere and anywhere.

All Helpcenter Features

Intelligent Help

Helpy proactively offers help throughout a users visit, increasing the chance they will solve their own problem.

Custom Domain

Customize the domain name of your Helpy by setting up a CNAME and changing the Helpy domain.

Multilanguage

Control which of 19+ languages you need to provide support to. Your users will see the correct language based on their location.

Inject CSS and JS

Control the design of your Helpy by adding custom CSS or JavaScript to alter the look and feel your users see.

Brandable

Easily change the primary colors and logo used on your site.

Themeable

Choose from a selection of complimentary themes or build your own custom theme for your brand.

Works across Devices

Give your users access to support information from any device. Your helpcenter works on phones, tablets and laptops equally well.

Robust APIs

Helpy includes a REST API, Internal and External Webhooks and allowing you to create any kind of integration you can dream up!

Integrated Chat

Connect with chat providers like Olark to provide real time chat for you customers.

Contact Widget

Allow your users to open Helpy tickets from anywhere using the optional javascript widget.

All Knowledgebase Features

Full text search

Your customers will easily find their own answers with an advanced full text seach.

Live search

Start getting results almost the instant you start typing, increasing the speed to issue resolution.

Draft Articles

Mark articles draft to remove them from the public site, and published when they are ready for the world.

User Feedback

All your customers to indicate when an article has solved their problem.

WYSWYG Editor

Improve your article writing efficiency with a modern and easy to user editing interface.

Multi-language

Helpy includes tools to quickly translate your article into multiple languages. Helpy makes sure your users see the write one.

SEO Features

Set the title tag, meta description and keywords for each article to help internal discoverability and Google rankings.

Convert tickets to KB

Easily turn a response you wrote to one user into an article you wrote for all users, with a single click!

Commenting

Leverage your community to help keep your KB up to date by allowing user commenting.

Tagging

Help organize articles with tagging.

Internal Knowledgebase

Create private collections of documents for your staff to use.

All Community Features

Topic Voting

Enable voting for topics to create a Reddit or Product Hunt like meritocracy.

Reply Voting

Similar to topic voting, reply voting allows the best replies to float to the top.

Threaded Discussions

Add a threaded forum for your customers to share tips, tricks and information..

Convert Discussion

Convert public topics to private tickets or vice versa to make sure sensitive information is protected.

Create KB Article

Easily convert contributed content into knowledgebase articles, copy edit and post!

Flag for Review

Users can flag public topics as possibly objectionable, and alert the support team to take a look.

Edit/Moderate Posts

Keep control over the public forums by removing or editing objectionable posts.

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