Our headquarters are centrally located in the middle of the Silicon Slopes of Utah, although our mostly distributed team spreads around the globe.
Carin is an artificial intelligence customer care rep that provides assistance to your customers without human interaction, saving time and loads of money. She uses machine learning and natural language processing to answer up to 90% of tier 1 questions autonomously.
Carin goes well beyond simply suggesting KB articles. She can be taught how to respond to almost any intent, including tough questions like “where is my order” or “can you reset my password” by making API calls.
She can also ask questions and collect answers from customers, giving her the ability to perform basic troubleshooting before handing the ticket off to a human agent. Carin is tightly integrated with Helpy, generating a ticket for every conversation she has. However she also integrates with other Helpdesk platforms including Zendesk, Intercom or Freshdesk.