Meet Helpy

Rethinking Customer Support

Helpy is the first support platform designed for the future of customer support- a future that mixes human agents with AI bots to handle routine tier one requests directly at the point of customer pain. Helpy will reduce your support costs up to 80%, with the addition of a single javascript snippet to your website.

The best part about Helpy is you can use our support bot, even if you don't use Helpy for ticketing. It integrates with all of the major Helpdesks.

Our headquarters are centrally located in the middle of the Silicon Slopes of Utah, although our mostly distributed team spreads around the globe.

 

Compare Versions:

On Premise

Hosted

Open Source

  • Agent Seats
  • Included Tickets
  • Mobile Friendly
  • SSO
  • Email Preconfigured
  • Included Support
  • Customize Anything
  • Includes Updates
  • HIPAA Compliant
  • API
  • Unlimited
  • Unlimited
  • Depends
  • Unlimited
  • Depends on Plan
  • Unlimited
  • Unlimited
  • Depends

Ticketing Features

On Premise

Hosted

Open Source

  • Ticket Statuses
  • Merge/Split
  • Groups
  • Canned Replies
  • Private Notes
  • Team Audit Log
  • Custom Queues
  • Triggers
  • Auto assignment
  • Advanced Search
  • Satisfaction Tracking
  • Browser Notifications

Reporting Features

On Premise

Hosted

Open Source

  • Performance Overview
  • Team Insights
  • Team Productivity
  • Group Overview
  • Agent Overview
  • Channel Overview
  • Tag Overview
  • Agent Activity
  • Group Activity
  • Helpcenter Performance

Helpcenter Features

On Premise

Hosted

Open Source

  • Included Themes
  • Full Text Search
  • Live Search
  • Multilingual
  • SEO Features
  • Password Protect
  • Many
  • Many
  • 3
Silicon Slopes Image By Econ5470-90 - Own work, CC BY-SA 4.0, https://commons.wikimedia.org/w/index.php?curid=48287153