in Releases - 1 min read

The 2.7 release of Helpy is here, with several great new features to help you better provide great customer support.

New Features in Helpy Core:

- New nested categories feature lets you create sub categories with a drag and drop UI to group and administer them.

- New API setting for default reply type

- Site URL is now validated

- New Anti-spam setting to filter any ticket from matching email addresses to spam

- The email address a ticket is sent to is now captured

Features added to Helpy Pro/Cloud:

- New ticketing preference panel added, giving easy access to advanced ticketing settings

- New more powerful report features have been added

- A new trigger condition has been added for the email a ticket was submitted to

- The LDAP preferences has been redesigned for more flexibility

Bug Fixes:

- Webhooks preference did not always save
- Customers list view does not always load
- Fixed a bug that prevented logging in if ticketing, knowledge base and forums were all turned off

- Fixed a bug when searching for users by priority

See See for details on how to update.  If you are on Helpy Hosted Cloud, there is nothing to do, the changes will happen automatically.

Product Team


Helpy 2.6.0

This release fixes several edge case bugs and adds a couple new API features and an all new Ukrainian language translation. Specifically:New Ukrainian locale #1378 @Serg2294Bug Fixes:Translated versions are now properly included in the search index #1375The CC address is now persisted if you change the assignment of a ticket while editing the reply #1387Agents can now create an unassigned ticke... Continue

Product Team
- 1 min read

3 Tips on Improving Your Customer Service

Wide pexels photo 573565

By actively working to manage your customers’ needs, you can both avoid the pitfalls that result from lackluster service and encourage customers to bring back their friends again and again. Additionally, as America enters into one of the busiest shopping seasons, customer service is extremely important in managing long-lines and unhappy consumers. Listed below are several tips, tricks, and stra... Continue

Helpy Team
- 3 min read

Helpy 2.5.1

This release is primarily a bug fix release and includes several important security updates.  It also includes a new feature for tracking the availability of agents.  This is currently only accessible by API call, and will remove "unavailable" agents from the assign to agent dropdowns.Overall, this version includes:Added new status attribute to users to describe availability of agentsAdded new ... Continue

Scott Miller
- 1 min read

Helpy 2.5 Release

For hosted customers, each time Helpy receives an email using the hosted email service, the message is rated by SpamAssassin with how likely it is to be spam.  Two new settings have been added to either block tickets outright, or filter them to the spam folder, depending on that SA score.  Note: the default settings are pretty aggressive and you may need to adjust if you are getting false posit... Continue

Product Team
- 1 min read

Helpy 2.4 Release

The new 2.4 version has just been released and includes some great new stuff:All new tag manager- now admins can control what tags can be used.  Setup tickets through the admin UI.Ticket tag picker: there is an awesome new search and select UI for adding tags to your ticketsAutosave for ticket replies and doc editing is here.  Now if you accidently click away, your changes will be still be ther... Continue

Product Team
- 1 min read

This is the official blog of Helpy, the open source helpdesk platform.