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09 Dec 2020

X Ways That Adding Live Chat Can Improve Your Customer Service Experience

You may ask, “Why do I need a live chat when I already have phone…

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02 Dec 2020

Customer Service Skills for The Pandemic and Beyond

You may have a great product, but that’s not enough! If you don’t…

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27 Nov 2020

Is Encrypted Data Subject to GDPR?

The debate on the EU data policy gets trickier when you try to discuss the…

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24 Nov 2020

How to Make Helpdesk Chat More Personal

Personalized customer service is a game-changer for business today! Faced with multiple products and alternatives,…

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20 Nov 2020

TOP 7 Customer Support Tips For Providing Excellent CX

Customer support is the core of your business machine. If it doesn’t work properly,…

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17 Nov 2020

Data Security Lessons: The Biggest Recent Hacking Incidents 2020

This year may have had more than its fair share of troubles. First and foremost,…

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13 Nov 2020

The Key Principles of GLBA

The Gramm-Leach-Bliley Act (GLBA), also known as the Financial Modernization Act of 1999, is the…

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11 Nov 2020

Top Tips For Customer Service in the Education Sector

Customer service hasn’t always been a term you would hear when referring to educational…

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06 Nov 2020

What Are the Key Principles of FERPA?

With the surge of new tech solutions in the education industry, it has become more…

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04 Nov 2020

The Key Differences Between GDPR and CCPA

The California Consumer Privacy Act (CCPA) and the European General Data Protection Regulation (GDPR) are…

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28 Oct 2020

The Key Principles: What Does HIPAA Stand For?

Due to increasing public concern regarding the safety of individual patient data and tech evolution…

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23 Oct 2020

Customer Support Tips For Financial Organizations

The financial market has become saturated, bringing competition to a whole new level. Today financial…

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21 Oct 2020

The Key CCPA Principles

The California Consumer Privacy Act (CCPA) is revolutionizing the U.S. data protection, introducing stricter…

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16 Oct 2020

What is a Customer Support Playbook and Why You Need One

These days, customers have the power! They are spoiled with countless choices and exposed to…

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14 Oct 2020

Why is Customer Support a Target For Hackers?

Discover why customer support is hackers’ main target to protect your database effectively. Keep your data safe to stay competitive!…

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