The Key Principles: What Does HIPAA Stand For?
Due to increasing public concern regarding the safety of individual patient data and tech evolution…
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Customer Support Tips For Financial Organizations
The financial market has become saturated, bringing competition to a whole new level. Today financial…
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The Key CCPA Principles
The California Consumer Privacy Act (CCPA) is revolutionizing the U.S. data protection, introducing stricter…
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What is a Customer Support Playbook and Why You Need One
These days, customers have the power! They are spoiled with countless choices and exposed to…
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Why is Customer Support a Target For Hackers?
Discover why customer support is hackers’ main target to protect your database effectively. Keep your data safe to stay competitive!…
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The 9 Key GDPR Data Protection Principles
There has been a lot of noise regarding GDPR compliance lately. The first massive fines…
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10 Customer Support Chat Tips to Deliver Better Service Now
Email and phone calls are old school customer support tools. The new generation technology has…
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Top 10 Customer Service Mistakes And How To Avoid Them
It feels great having your own department that is responsible for communication with customers. The…
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Top 10 Ways To Automate Customer Service
The most crucial component of the formula for customer service efficiency is a fast response.…
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Top 12 Customer Support Platform Features
The customer service helpdesk industry is growing rapidly, making the purchasing decision a very hard…
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Top 12 KPIs Customer Service Managers Need To Track
To provide the best possible results, you need to have the best tools available. But…
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How to Provide More Empathic Customer Support in the COVID-19 Era
During the past few months, you might have felt like someone “pulled the rug out…
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How to Communicate Security Breach Notifications to Customers
According to a recent study conducted by Risk Management Security, much has changed in the…
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How To Respond To Angry Customers – Plus Examples
Being a customer service agent is not an easy occupation. Unfortunately, you are expected to…
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Tips For Managing a Great Remote Customer Service Team
A new evolution phase in the labor field is at its peak. Remote work, especially…
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