The New Year is here! This is the time when we should make new business…
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The question of how to reduce support tickets has bothered companies for so long! Luckily,…
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What is Single Sign-On (SSO)? This question is quickly gaining popularity these days due to…
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The financial industry is one of the leaders of the digital revolution in business. Few…
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It hasn’t been long since the California Consumer Privacy Act (CCPA) enforcement this year,…
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The evolution of the customer service industry facilitated the overall working process by bringing numerous…
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Can you imagine improving your customer service in just a week? Well, it has never…
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We are witnessing an incredible technological revolution that continues to reshape human lives. As Internet…
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You may ask, “Why do I need a live chat when I already have phone…
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You may have a great product, but that’s not enough! If you don’t…
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The debate on the EU data policy gets trickier when you try to discuss the…
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Personalized customer service is a game-changer for business today! Faced with multiple products and alternatives,…
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Customer support is the core of your business machine. If it doesn’t work properly,…
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This year may have had more than its fair share of troubles. First and foremost,…
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The Gramm-Leach-Bliley Act (GLBA), also known as the Financial Modernization Act of 1999, is the…
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