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26 Feb 2021

How New Privacy Laws Affect Customer Support

Customer support is a prime target for hackers and considering that a hacker attacks every…

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24 Feb 2021

10 Things Every Customer Communication Should Include

Quality communication opens every door! It is vital for having a healthy personal life as…

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18 Feb 2021

FAQ vs Knowledgebase

Your recently acquired customer, Doug, is working on an assignment late at night and suddenly…

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10 Feb 2021

Security and Privacy Requirements in the Public Utility Space

Data privacy and security are some of the hottest topics at today's business meetings. The…

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03 Feb 2021

Yes, the GDPR has Teeth. Which Nations were the Most Fined?

The EU’s General Data Protection Regulation (GDPR) set new standards and boundaries in the…

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29 Jan 2021

Consumer Privacy and Security in 2021

The rise of privacy and security laws in previous years has made data processing the…

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27 Jan 2021

Why Your Business Needs an Internal Knowledge Base

There is a lot of noise regarding knowledge base implementation these days, and for a…

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21 Jan 2021

Top Blog Posts of 2020

The New Year is here! This is the time when we should make new business…

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14 Jan 2021

10 Strategies for Creating a Knowledge Base That Will Reduce Support Tickets

The question of how to reduce support tickets has bothered companies for so long! Luckily,…

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11 Jan 2021

Understand Single Sign-On and How It Can Make Your Help Desk More Secure

What is Single Sign-On (SSO)? This question is quickly gaining popularity these days due to…

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08 Jan 2021

Live Chat For Financial Services: The Key Features and Benefits

The financial industry is one of the leaders of the digital revolution in business. Few…

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06 Jan 2021

CCPA 2.0 has passed: Meet the California Privacy Rights Act (CPRA)

It hasn’t been long since the California Consumer Privacy Act (CCPA) enforcement this year,…

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23 Dec 2020

Service Desk Vs Help Desk: What is a Service Desk and How is it Different From a Help Desk?

The evolution of the customer service industry facilitated the overall working process by bringing numerous…

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20 Dec 2020

How To Improve Your Customer Service in 5 Easy Steps

Can you imagine improving your customer service in just a week? Well, it has never…

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16 Dec 2020

The Best Customer Support Software Features and CX Techniques for the Privacy Era

We are witnessing an incredible technological revolution that continues to reshape human lives. As Internet…

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