How to Make Helpdesk Chat More Personal
Personalized customer service is a game-changer for business today! Faced with multiple products and alternatives,…
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TOP 7 Customer Support Tips For Providing Excellent CX
Customer support is the core of your business machine. If it doesn’t work properly,…
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Data Security Lessons: The Biggest Recent Hacking Incidents 2020
This year may have had more than its fair share of troubles. First and foremost,…
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The Key Principles of GLBA
The Gramm-Leach-Bliley Act (GLBA), also known as the Financial Modernization Act of 1999, is the…
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Top Tips For Customer Service in the Education Sector
Customer service hasn’t always been a term you would hear when referring to educational…
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What Are the Key Principles of FERPA?
With the surge of new tech solutions in the education industry, it has become more…
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The Key Differences Between GDPR and CCPA
The California Consumer Privacy Act (CCPA) and the European General Data Protection Regulation (GDPR) are…
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The Key Principles: What Does HIPAA Stand For?
Due to increasing public concern regarding the safety of individual patient data and tech evolution…
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Customer Support Tips For Financial Organizations
The financial market has become saturated, bringing competition to a whole new level. Today financial…
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The Key CCPA Principles
The California Consumer Privacy Act (CCPA) is revolutionizing the U.S. data protection, introducing stricter…
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What is a Customer Support Playbook and Why You Need One
These days, customers have the power! They are spoiled with countless choices and exposed to…
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Why is Customer Support a Target For Hackers?
Discover why customer support is hackers’ main target to protect your database effectively. Keep your data safe to stay competitive!…
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The 9 Key GDPR Data Protection Principles
There has been a lot of noise regarding GDPR compliance lately. The first massive fines…
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10 Customer Support Chat Tips to Deliver Better Service Now
Email and phone calls are old school customer support tools. The new generation technology has…
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Top 10 Customer Service Mistakes And How To Avoid Them
It feels great having your own department that is responsible for communication with customers. The…
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