Top 5 Helpdesk Success Stories
Many businesses know how a secure and actionable helpdesk software can prove to be a…
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What Is LDAP and How Does It Benefit Your Business?
LDAP stands for Lightweight Directory Access Protocol. Its main purpose is to enable individuals or…
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12 Tips for Writing Satisfying Customer Service Responses
Customer service is a key element in any kind of business, whether B2C (business-to-consumer) or…
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What Are the Differences Between LDAP and Active Directory?
Active Directory or AD directly integrates with several products like Microsoft Office and performs the…
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What Drives an Excellent Customer Experience?
As more and more companies realize the importance of customer satisfaction, the focus has become…
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Top 9 Ways to Attract Customers From Competitors
When it comes to attracting customers, there are certain tried and tested techniques that work…
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Why Is Strong Cybersecurity in the Support Department Critical to Business Success?
When you connect to a network, you expose yourself to the possibility of a hacker…
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U.S. Data Laws: A Comprehensive Guide to Federal and State Data Privacy Laws
The United States has various regulating privacy laws that work to ensure the safety and…
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6 Key Tips for Delivering Superb Customer Support in the Aeronautical Industry
Contrary to how things were years ago, the aeronautical industry now has widespread patronage, as…
Read moreTop 5 Customer Service Workflows To Enhance Customer Experience
The relationship between businesses and consumers is more customer-oriented than it has ever been before.…
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Private or SaaS Cloud - Which Is Better?
Cloud computing was not very popular in the past decade, but now it has become…
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Robinhood Hacking Incident
Robinhood, a popular trading app, has recently suffered from an online hacking incident that put…
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10 Ways the Pandemic Has Affected Customer Support
Overall, the pandemic’s impact on the customer support service system is quite positive. Because…
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8 Skills Every Customer Support Rockstar Must Have
Customer service or customer support is a key aspect of both B2B (business-to-business) and B2C…
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The GDPR Compliance Checklist
If you are looking to improve your GDPR compliance, reading this checklist will help you…
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