FAQ vs Knowledgebase
Your recently acquired customer, Doug, is working on an assignment late at night and suddenly…
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Security and Privacy Requirements in the Public Utility Space
Data privacy and security are some of the hottest topics at today's business meetings. The…
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Yes, the GDPR has Teeth. Which Nations were the Most Fined?
The EU’s General Data Protection Regulation (GDPR) set new standards and boundaries in the…
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Consumer Privacy and Security in 2021
The rise of privacy and security laws in previous years has made data processing the…
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Why Your Business Needs an Internal Knowledge Base
There is a lot of noise regarding knowledge base implementation these days, and for a…
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Top Blog Posts of 2020
The New Year is here! This is the time when we should make new business…
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10 Strategies for Creating a Knowledge Base That Will Reduce Support Tickets
The question of how to reduce support tickets has bothered companies for so long! Luckily,…
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Understand Single Sign-On and How It Can Make Your Help Desk More Secure
What is Single Sign-On (SSO)? This question is quickly gaining popularity these days due to…
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Live Chat For Financial Services: The Key Features and Benefits
The financial industry is one of the leaders of the digital revolution in business. Few…
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CCPA 2.0 has passed: Meet the California Privacy Rights Act (CPRA)
It hasn’t been long since the California Consumer Privacy Act (CCPA) enforcement this year,…
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Service Desk Vs Help Desk: What is a Service Desk and How is it Different From a Help Desk?
The evolution of the customer service industry facilitated the overall working process by bringing numerous…
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How To Improve Your Customer Service in 5 Easy Steps
Can you imagine improving your customer service in just a week? Well, it has never…
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The Best Customer Support Software Features and CX Techniques for the Privacy Era
We are witnessing an incredible technological revolution that continues to reshape human lives. As Internet…
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X Ways That Adding Live Chat Can Improve Your Customer Service Experience
You may ask, “Why do I need a live chat when I already have phone…
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Customer Service Skills for The Pandemic and Beyond
You may have a great product, but that’s not enough! If you don’t…
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