What Kinds of PII Typically End Up in Customer Support Software?
Do you want to know what the most expensive commodity is nowadays? If so, take…
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Should You Self-host Your Chat Software?
The purchase decision regarding SaaS-based or self-hosted chat software is critical for your data privacy.…
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How to Hire Customer Support Reps in the Data Privacy Era
In order to reach your business goals, you need the right people on your side.…
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Pros and Cons of Self-Hosting Your Help Desk Platform
For a long time, SaaS help desk software options dominated the industry. It was a…
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How New Privacy Laws Affect Customer Support
Customer support is a prime target for hackers and considering that a hacker attacks every…
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10 Things Every Customer Communication Should Include
Quality communication opens every door! It is vital for having a healthy personal life as…
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FAQ vs Knowledgebase
Your recently acquired customer, Doug, is working on an assignment late at night and suddenly…
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Security and Privacy Requirements in the Public Utility Space
Data privacy and security are some of the hottest topics at today's business meetings. The…
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Yes, the GDPR has Teeth. Which Nations were the Most Fined?
The EU’s General Data Protection Regulation (GDPR) set new standards and boundaries in the…
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Why Your Business Needs an Internal Knowledge Base
There is a lot of noise regarding knowledge base implementation these days, and for a…
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Top Blog Posts of 2020
The New Year is here! This is the time when we should make new business…
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Service Desk Vs Help Desk: What is a Service Desk and How is it Different From a Help Desk?
The evolution of the customer service industry facilitated the overall working process by bringing numerous…
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How To Improve Your Customer Service in 5 Easy Steps
Can you imagine improving your customer service in just a week? Well, it has never…
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X Ways That Adding Live Chat Can Improve Your Customer Service Experience
You may ask, “Why do I need a live chat when I already have phone…
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Customer Service Skills for The Pandemic and Beyond
You may have a great product, but that’s not enough! If you don’t…
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