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14 Apr 2021

Should You Use Free Tiers of Software If You Face Data Privacy Regulation?

There is no such thing as a free lunch, right? We all love cheap things,…

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09 Apr 2021

Top Vendors of Security and Privacy Tools in 2021

Cybersecurity is a 2021 business trend and necessity! All eyes are pointed toward new data…

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31 Mar 2021

What Kinds of PII Typically End Up in Customer Support Software?

Do you want to know what the most expensive commodity is nowadays? If so, take…

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26 Mar 2021

Should You Self-host Your Chat Software?

The purchase decision regarding SaaS-based or self-hosted chat software is critical for your data privacy.…

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26 Feb 2021

How New Privacy Laws Affect Customer Support

Customer support is a prime target for hackers and considering that a hacker attacks every…

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18 Feb 2021

FAQ vs Knowledgebase

Your recently acquired customer, Doug, is working on an assignment late at night and suddenly…

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27 Jan 2021

Why Your Business Needs an Internal Knowledge Base

There is a lot of noise regarding knowledge base implementation these days, and for a…

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21 Jan 2021

Top Blog Posts of 2020

The New Year is here! This is the time when we should make new business…

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14 Jan 2021

10 Strategies for Creating a Knowledge Base That Will Reduce Support Tickets

The question of how to reduce support tickets has bothered companies for so long! Luckily,…

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11 Jan 2021

Understand Single Sign-On and How It Can Make Your Help Desk More Secure

What is Single Sign-On (SSO)? This question is quickly gaining popularity these days due to…

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08 Jan 2021

Live Chat For Financial Services: The Key Features and Benefits

The financial industry is one of the leaders of the digital revolution in business. Few…

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23 Dec 2020

Service Desk Vs Help Desk: What is a Service Desk and How is it Different From a Help Desk?

The evolution of the customer service industry facilitated the overall working process by bringing numerous…

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20 Dec 2020

How To Improve Your Customer Service in 5 Easy Steps

Can you imagine improving your customer service in just a week? Well, it has never…

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16 Dec 2020

The Best Customer Support Software Features and CX Techniques for the Privacy Era

We are witnessing an incredible technological revolution that continues to reshape human lives. As Internet…

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09 Dec 2020

X Ways That Adding Live Chat Can Improve Your Customer Service Experience

You may ask, “Why do I need a live chat when I already have phone…

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