What Kinds of PII Typically End Up in Customer Support Software?
Do you want to know what the most expensive commodity is nowadays? If so, take…
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Should You Self-host Your Chat Software?
The purchase decision regarding SaaS-based or self-hosted chat software is critical for your data privacy.…
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Pros and Cons of Self-Hosting Your Help Desk Platform
For a long time, SaaS help desk software options dominated the industry. It was a…
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Yes, the GDPR has Teeth. Which Nations were the Most Fined?
The EU’s General Data Protection Regulation (GDPR) set new standards and boundaries in the…
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Top Blog Posts of 2020
The New Year is here! This is the time when we should make new business…
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Understand Single Sign-On and How It Can Make Your Help Desk More Secure
What is Single Sign-On (SSO)? This question is quickly gaining popularity these days due to…
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Live Chat For Financial Services: The Key Features and Benefits
The financial industry is one of the leaders of the digital revolution in business. Few…
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The Key Principles of GLBA
The Gramm-Leach-Bliley Act (GLBA), also known as the Financial Modernization Act of 1999, is the…
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Customer Support Tips For Financial Organizations
The financial market has become saturated, bringing competition to a whole new level. Today financial…
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