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Finance and Banking 9

Privacy and security should be at the top of mind for anyone working the helpdesk in the financial and banking industry. Learn about the laws, regulations, and solutions in our collection of blog posts:
31 Mar 2021

What Kinds of PII Typically End Up in Customer Support Software?

Do you want to know what the most expensive commodity is nowadays? If so, take…

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26 Mar 2021

Should You Self-host Your Chat Software?

The purchase decision regarding SaaS-based or self-hosted chat software is critical for your data privacy.…

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17 Mar 2021

Pros and Cons of Self-Hosting Your Help Desk Platform

For a long time, SaaS help desk software options dominated the industry. It was a…

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03 Feb 2021

Yes, the GDPR has Teeth. Which Nations were the Most Fined?

The EU’s General Data Protection Regulation (GDPR) set new standards and boundaries in the…

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21 Jan 2021

Top Blog Posts of 2020

The New Year is here! This is the time when we should make new business…

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11 Jan 2021

Understand Single Sign-On and How It Can Make Your Help Desk More Secure

What is Single Sign-On (SSO)? This question is quickly gaining popularity these days due to…

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08 Jan 2021

Live Chat For Financial Services: The Key Features and Benefits

The financial industry is one of the leaders of the digital revolution in business. Few…

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13 Nov 2020

The Key Principles of GLBA

The Gramm-Leach-Bliley Act (GLBA), also known as the Financial Modernization Act of 1999, is the…

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23 Oct 2020

Customer Support Tips For Financial Organizations

The financial market has become saturated, bringing competition to a whole new level. Today financial…

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