Should You Use Free Tiers of Software If You Face Data Privacy Regulation?
There is no such thing as a free lunch, right? We all love cheap things,…
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What Kinds of PII Typically End Up in Customer Support Software?
Do you want to know what the most expensive commodity is nowadays? If so, take…
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Should You Self-host Your Chat Software?
The purchase decision regarding SaaS-based or self-hosted chat software is critical for your data privacy.…
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How New Privacy Laws Affect Customer Support
Customer support is a prime target for hackers and considering that a hacker attacks every…
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Top Blog Posts of 2020
The New Year is here! This is the time when we should make new business…
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Top Tips For Customer Service in the Education Sector
Customer service hasn’t always been a term you would hear when referring to educational…
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What Are the Key Principles of FERPA?
With the surge of new tech solutions in the education industry, it has become more…
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