What Is Malware?
Malware is a malicious software designed to damage or harm programmable services, devices, or networks.…
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7 Ways Customer Service Advisor Can Increase Customer Loyalty
A customer service rep is essential in making a business successful. Why? Customer loyalty is…
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Top 5 Communication Techniques for Superb Customer Support
Customer support defines how a business communicates with their customers, thus it is one of…
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What Are The Key Responsibilities Of Support Agents
In a broad sense, the support agents interact with customers on behalf of an organization.…
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Is There a Difference Between SAML and OAuth?
If you’ve ever heard about the uses of SAML and OAuth, then you may…
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Top 7 Security Tips for the Customer Support Department
The customer support department is responsible for developing strong relationships with customers and clients. Customer…
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15 Tips for Writing an Effective Customer Service Strategy
Every organization wants to deliver the best customer service, but, yes, it can be hard…
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10 Important Customer Support Quotes from the Experts
The definition of customer support has evolved over the years and is still evolving. Customer…
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Top 5 Helpdesk Success Stories
Many businesses know how a secure and actionable helpdesk software can prove to be a…
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What Is LDAP and How Does It Benefit Your Business?
LDAP stands for Lightweight Directory Access Protocol. Its main purpose is to enable individuals or…
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12 Tips for Writing Satisfying Customer Service Responses
Customer service is a key element in any kind of business, whether B2C (business-to-consumer) or…
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What Are the Differences Between LDAP and Active Directory?
Active Directory or AD directly integrates with several products like Microsoft Office and performs the…
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What Drives an Excellent Customer Experience?
As more and more companies realize the importance of customer satisfaction, the focus has become…
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Top 9 Ways to Attract Customers From Competitors
When it comes to attracting customers, there are certain tried and tested techniques that work…
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Why Is Strong Cybersecurity in the Support Department Critical to Business Success?
When you connect to a network, you expose yourself to the possibility of a hacker…
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