Is Encrypted Data Subject to GDPR?
The debate on the EU data policy gets trickier when you try to discuss the…
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TOP 7 Customer Support Tips For Providing Excellent CX
Customer support is the core of your business machine. If it doesn’t work properly,…
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The Key Principles of GLBA
The Gramm-Leach-Bliley Act (GLBA), also known as the Financial Modernization Act of 1999, is the…
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Top Tips For Customer Service in the Education Sector
Customer service hasn’t always been a term you would hear when referring to educational…
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Customer Support Tips For Financial Organizations
The financial market has become saturated, bringing competition to a whole new level. Today financial…
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What is a Customer Support Playbook and Why You Need One
These days, customers have the power! They are spoiled with countless choices and exposed to…
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10 Customer Support Chat Tips to Deliver Better Service Now
Email and phone calls are old school customer support tools. The new generation technology has…
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Top 12 KPIs Customer Service Managers Need To Track
To provide the best possible results, you need to have the best tools available. But…
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How To Respond To Angry Customers – Plus Examples
Being a customer service agent is not an easy occupation. Unfortunately, you are expected to…
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How Can Helpdesk Software Improve Your Bottom Line?
Wondering how to improve your bottom line? Experts estimate that U.S. companies alone record…
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Secrets Of Successful Work From Home Customer Service Agents
Next generation technologies are revolutionizing the labor market again. We are witnessing incredible, fantastic transformations…
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9 Winning Customer Service Experience Examples
Profit is essential for continued business growth and prosperity. You worked hard to get where…
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Future Trends: 7 Key Ways Technology Will Reshape Customer Service
We are witnessing many changes that advanced tech tools are making in the business arena.…
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What Is the Definition of Customer Service Excellence
Excellent customer service is more than what you say or do for your customers. It also means giving customers a chance to make their feelings known.…
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3 Tips on Improving Your Customer Service
One of the top ways to set yourself apart from competing companies is to offer customer service that is consistently helpful.…
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