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Lena Radosavljevic

Lena Radosavljevic 134

16 Sep 2020

Top 12 KPIs Customer Service Managers Need To Track

To provide the best possible results, you need to have the best tools available. But…

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11 Sep 2020

How to Provide More Empathic Customer Support in the COVID-19 Era

During the past few months, you might have felt like someone “pulled the rug out…

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08 Sep 2020

How to Communicate Security Breach Notifications to Customers

According to a recent study conducted by Risk Management Security, much has changed in the…

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04 Sep 2020

How To Respond To Angry Customers – Plus Examples

Being a customer service agent is not an easy occupation. Unfortunately, you are expected to…

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01 Sep 2020

Tips For Managing a Great Remote Customer Service Team

A new evolution phase in the labor field is at its peak. Remote work, especially…

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28 Aug 2020

Why Is Customer Data Privacy Important In Your Helpdesk Software?

In this digital age, customer data has become a highly sought-after commodity. Cyber attackers can…

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25 Aug 2020

Worldwide Customer Data Privacy Trends in 2020

We can say that 2020 is certainly a year of data privacy laws! A good…

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11 Aug 2020

How Can Helpdesk Software Improve Your Bottom Line?

Wondering how to improve your bottom line? Experts estimate that U.S. companies alone record…

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04 Aug 2020

Secrets Of Successful Work From Home Customer Service Agents

Next generation technologies are revolutionizing the labor market again. We are witnessing incredible, fantastic transformations…

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28 Jul 2020

TOP Reasons: Why You Need A Great Helpdesk Ticketing Software?

A massive expansion of the global business market has increased the need for large-scale customer…

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24 Jul 2020

9 Winning Customer Service Experience Examples

Profit is essential for continued business growth and prosperity. You worked hard to get where…

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17 Jul 2020

A Complete Explanation: Data Privacy vs Data Protection

The marvelous IoT way of life has become more of a norm rather than a…

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15 Jul 2020

Future Trends: 7 Key Ways Technology Will Reshape Customer Service

We are witnessing many changes that advanced tech tools are making in the business arena.…

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09 Jul 2020

An Essential GDPR Summary: 16 GDPR Requirements That Your Business Needs To Follow

Are you worried about your company’s EU General Data Protection (GDPR) compliance? Well, worry…

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