Why Do You Need Password & Multi-Factor Authentication?
Password and multi-factor authentication (MFA) are necessary for meeting data compliance requirements and keeping all…
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The Customer Is The Hero
Customers should be the center of attention for every business, because a business cannot operate…
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A Comprehensive Guide To The Executive Order Signed By President Biden
Technology is evolving every single day. People and businesses are embracing advanced tech tools to…
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UK Privacy Protection Post-Brexit Laws
If we look at the history of the United Kingdom and their privacy rules, we…
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An Exhaustive Guide: Singapore’s Personal Data Protection Act
Singapore’s Personal Data Protection Act, or PDPA, is a major information security legislation governing…
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4 Key Business Trends You Should Keep An Eye On
The 21st century has created various changes and introduced advanced tech solutions in the business…
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How Does CPPA Apply To Canada?
In November 2020, the new act was introduced by the Canadian legislators and its name…
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Helpdesk Monitoring - Top 7 Features For Efficient Support Management
It is no secret that the success of a business depends on laser-focused support practices…
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8 Ways To Earn Customer Trust
Earning customer trust is the first and foremost desire of any company or brand. Customer…
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How Helpdesks Keep Your Company Data Safe
When it comes to reducing the service downtime, the role of a helpdesk can never…
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How To Master Customer Service In 5 Steps
It is no secret that every customer looks for professional and high-quality customer service. If…
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Customer Complaint Management: Don’t Let the Snowball Grow
According to an estimate, more than 50% of companies do not answer customer complaints, which…
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Top 40 Customer Service Statistics
The role of top-notch customer service can never be denied, which is obvious from the…
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Top 7 Customer Support Trends
Did you know that 77% of customers say that they are more loyal to businesses…
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12 Ways to Reduce Helpdesk Ticket Response Times
A helpdesk plays a vital role in maintaining the overall progress of your business, irrespective…
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