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18 Aug 2021

Top 5 Market Segments That Face Data Security & Privacy Governance In 2021

It is no secret that market segments are not safe from modern cyber attacks. Statistics…

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13 Aug 2021

What is Canada’s Privacy Act?

When providing personal information to government authorities, citizens want to know how their government will…

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11 Aug 2021

Top 6 Techniques To Keep Customer Data Private

Data privacy is one of the hottest topics in today's business world. A report from…

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05 Aug 2021

The Key Principles Of LGPD

LGPD stands for “Lei Geral de Proteção de Dados” and is translated as the “General…

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30 Jul 2021

How Technology Has Reshaped Communication Forever

In this era of modernism and technological advancement, digital commumication has become a norm rether…

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16 Jul 2021

How To Create A Quality Customer Service Policy

If there is one thing that all successful companies have in common, it’s an…

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08 Jul 2021

5 Indicators That Your Company Needs to Change its B2B Customer Support Software

It seems that these days, every second advertisement we see is telling us to upgrade,…

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11 Jun 2021

What are the Consequences of Non-Compliance with Data Laws

Every business today can testify to the importance of integrating tech solutions with work processes.…

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09 Jun 2021

Cybersecurity vs. Information Security

There has always been a cybersecurity vs. information security question in the computer science world…

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03 Jun 2021

9 Heartwarming Customer Care Stories

Companies all over the world have finally realized that their customers are savvy and will…

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27 May 2021

How to Make Your Virtual Customer Service Top-Notch

Although all of your workers are responsible for ensuring that your clients are satisfied, you…

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21 May 2021

How Can a Helpdesk Improve Your Sales?

Many companies aren’t putting enough effort into improving their customer service due to the…

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14 May 2021

12 Must-Have Customer Service Skills

Customer Service involves providing care to both new and existing customers. Customer service reps respond…

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12 May 2021

Managing Remote Support Reps is Fine Until This Happens

Remote work practices have revolutionized the labour market. Nearly 25% of the US workforce has…

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07 May 2021

What do Your Customers Expect from Your Customer Service Team

Markets in the US and across the globe have entered their most saturated evolution phases.…

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