Customer Complaint Management: Don’t Let the Snowball Grow
According to an estimate, more than 50% of companies do not answer customer complaints, which…
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Top 40 Customer Service Statistics
The role of top-notch customer service can never be denied, which is obvious from the…
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Top 7 Customer Support Trends
Did you know that 77% of customers say that they are more loyal to businesses…
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12 Ways to Reduce Helpdesk Ticket Response Times
A helpdesk plays a vital role in maintaining the overall progress of your business, irrespective…
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The Key Principles Of LGPD
LGPD stands for “Lei Geral de Proteção de Dados” and is translated as the “General…
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How Technology Has Reshaped Communication Forever
In this era of modernism and technological advancement, digital commumication has become a norm rether…
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5 Indicators That Your Company Needs to Change its B2B Customer Support Software
It seems that these days, every second advertisement we see is telling us to upgrade,…
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9 Heartwarming Customer Care Stories
Companies all over the world have finally realized that their customers are savvy and will…
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How to Make Your Virtual Customer Service Top-Notch
Although all of your workers are responsible for ensuring that your clients are satisfied, you…
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How Can a Helpdesk Improve Your Sales?
Many companies aren’t putting enough effort into improving their customer service due to the…
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12 Must-Have Customer Service Skills
Customer Service involves providing care to both new and existing customers. Customer service reps respond…
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Managing Remote Support Reps is Fine Until This Happens
Remote work practices have revolutionized the labour market. Nearly 25% of the US workforce has…
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What do Your Customers Expect from Your Customer Service Team
Markets in the US and across the globe have entered their most saturated evolution phases.…
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How to Turn your Customer Support Stories into Sales
There is a popular opinion in the business world that customer service in sales is…
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Top Vendors of Security and Privacy Tools in 2021
Cybersecurity is a 2021 business trend and necessity! All eyes are pointed toward new data…
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