Meet Helpy




Customer Support for the Privacy Generation

Helpy is the customer support platform engineered for companies that are serious about customer data security and control. Safeguard your data without compromising on giving customers heroic support!

Designed for single tenant private cloud deployments, Helpy Pro lets you avoid vendor lock-in, own your data and integrate with the tools you already use to keep data private and secure. Helpy has been installed over 500,000 times, with both the open source and pro version in use around the Globe.

Our headquarters are centrally located in the middle of the Silicon Slopes of Utah, although our mostly distributed team spreads around the globe.

 

Helpy.io Inc.
2701 North Thanksgiving Way, Suite 100
Lehi, Utah 84043 USA

+1 801.999.0058
hello@helpy.io




Silicon Slopes Image By Econ5470-90 - Own work, CC BY-SA 4.0, https://commons.wikimedia.org/w/index.php?curid=48287153

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Compare Versions:

Pro (private cloud)

Cloud Hosted

Community

  • Agent Seats
  • Included Tickets
  • Mobile Friendly
  • SSO
  • Email Preconfigured
  • Included Support
  • Customize Anything
  • Includes Updates
  • HIPAA Compliant
  • API
  • Unlimited
  • Unlimited
  • Depends
  • Unlimited
  • Depends on Plan
  • Unlimited
  • Unlimited
  • Depends

Security and Privacy Features

Pro (private cloud)

Cloud Hosted

Community

  • Runs on private hardware
  • You own the database
  • No lock in
  • One click install
  • Simple HA configuration
  • Billing per agent seat
  • SAML, OAuth, LDAP SSO

Ticketing Features

Pro (private cloud)

Cloud Hosted

Community

  • Ticket Statuses
  • Merge/Split
  • Groups
  • Canned Replies
  • Private Notes
  • Team Audit Log
  • Custom Queues
  • Triggers
  • Auto assignment
  • Advanced Search
  • Satisfaction Tracking
  • Browser Notifications

Reporting Features

Pro (private cloud)

Cloud Hosted

Community

  • Performance Overview
  • Team Insights
  • Team Productivity
  • Group Overview
  • Agent Overview
  • Channel Overview
  • Tag Overview
  • Agent Activity
  • Group Activity
  • Helpcenter Performance

Helpcenter Features

Pro (private cloud)

Cloud Hosted

Community

  • Included Themes
  • Full Text Search
  • Live Search
  • Multilingual
  • SEO Features
  • Password Protect
  • Many
  • Many
  • 3