Authentication and Access Control


Authentication and Access control determines who has access, who can create tickets, and what different team members can do inside the system. Helpy allows you to connect to existing ACL tools with SAML, LDAP or OAuth using Single sign-on, or lock access to the system so only customers or internal users can access it.

Single Sign On (SS0)

allows you to authenticate users and staff using a central Identity Provider. This means your users or employees can access the system without having to remember yet another password and gives your IT team control over password policies and access. Helpy supports SAML, LDAP, and OAuth.

Fine Grained Permissions

Determine which staff members have access to different features of Helpy, and which groups of customer tickets. This helps you enforce the minimum necessary access to potentially sensitive customer service information or functionality.

Adjustable inactivity time

Set standards for how long customers or staff can be idle before they need to re-authenticate. This reduces the risk associated with customers or employees leaving an unattended privileged session.

Agent UI IP Whitelisting

Restrict access to the admin interface to only whitelisted IP addresses. This prevents unauthorized access to the backend by anyone your IT department has not specifically granted access to.

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Which Helpy Pro is right for you?




Private Cloud (On Premises/Self-Hosted)

Run Helpy on popular cloud providers, or your own hardware for enhanced security and control.

Runs on private hardware
Runs in the cloud of your choice
You own the database
Keep control over your own data
No lock in
You own everything, there is no lockin
One click install
Install with a single click
Simple HA configuration
Easily create a highly available cluster
SAML, OAuth, LDAP SSO
Control access in a variety of ways

Cloud SAAS

Get up and running in seconds and leave the hosting and update hassles to us.

Turn Key
Instantly available, no IT requirements
Email preconfigured
Email is already set up for you