in Releases - 1 min read
Helpy 2.5 has just gone live for open source, hosted and on premise users. The primary focus of the 2.5 release is to give more flexibility to fight against spam email.

For hosted customers, each time Helpy receives an email using the hosted email service, the message is rated by SpamAssassin with how likely it is to be spam.  Two new settings have been added to either block tickets outright, or filter them to the spam folder, depending on that SA score.  Note: the default settings are pretty aggressive and you may need to adjust if you are getting false positives.

For on-premise and open source users, the spam features will work if you use a supported email service provider (Sendgrid, Mailgun, Mandrill, Postmark, etc.)

In total, the following changes have been made:

  • Trash and Spam tickets navigation is now shown by default in the left ticketing nav
  • Two settings have been added to the email settings, to adjust how Helpy filters spam (when using Sendgrid, Mandrill, etc.)
  • The spam score of incoming emails is now captured and will be visible in the UI soon.
  • The spam score is also available via the API.
  • Bulk actions on all tickets matching a search can now be done.
  • Added the option to "empty the trash", permanently deleting all messages in the trash

You can learn about the new spam settings and options here: Preventing spam emails from clogging up your Helpy

Product Team


Helpy 2.4 Release

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Product Team
- 1 min read

Helpy 2.3 Release

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Product Team
- 0 min read

October/November 2018 Release

Note this release actually didn't go live until 11/5 in the hosted environment but includes a number of bug fixes and new capabilities including:Ability to export reports as CSVNew reporting metrics for SLAsAddition of several new reportsAPI endpoints for key-value attributesAdded the ability to unassign agents from single or bulk ticketsAdded a time to first reply strategy to the SLA featureAg... Continue

Product Team
- 0 min read

Helpy 2.0 Release

Throughout the history of Helpy, we have received an enormous amount of feedback from customers and users, both good and bad.  This release is our biggest yet and includes a re-imagined UI, and a lot of awesome new features:In app and browser notificationsTwo options for creating tickets@mentionsTicket followersNew UI/LayoutReal time UIRefreshed Admin UINew Helpcenter theme: SingularHTML suppor... Continue

Scott Miller
- 1 min read

GDPR! New Terms, Privacy Policy and Features

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As I wrote a couple weeks ago, we have been busy preparing for May 25th, and here are the latest sound bytes so you know what we've done:Updated Terms and Privacy Policy:  We have released updated Terms of Service and a new Privacy policy to provide increased transparency into how we are using your personal data, cookies, how we share with third parties, and all that good stuff.  You don't have... Continue

Scott Miller
- 2 min read

This is the official blog of Helpy, the open source helpdesk platform.