in Releases - 1 min read
 

Throughout the history of Helpy, we have received an enormous amount of feedback from customers and users, both good and bad.  This release is our biggest yet and includes a re-imagined UI, and a lot of awesome new features:

  • In app and browser notifications
  • Two options for creating tickets
  • @mentions
  • Ticket followers
  • New UI/Layout
  • Real time UI
  • Refreshed Admin UI
  • New Helpcenter theme: Singular
  • HTML support when responding to tickets
  • Nicer HTML alert emails
  • Nicer HTML responses to customers
  • HTML emails now include the full ticket history
  • UI for replying to tickets re-imagined
  • Inline customer editing
  • Channel and source reporting
  • New support for emoji's in ticket replies
  • Customize the colors of the admin UI
  • Ability to email customers from the create ticket dialogue
  • New internal ticket type
  • Set all ticket params from admin create ticket UI
  • Improved support for CC and BCC recipients

Scott Miller

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GDPR! New Terms, Privacy Policy and Features

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As I wrote a couple weeks ago, we have been busy preparing for May 25th, and here are the latest sound bytes so you know what we've done:Updated Terms and Privacy Policy:  We have released updated Terms of Service and a new Privacy policy to provide increased transparency into how we are using your personal data, cookies, how we share with third parties, and all that good stuff.  You don't have... Continue

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GDPR is coming… Here is what Helpy is doing to be compliant.

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You have almost certainly heard of the new privacy law called the General Data Protection Regulation (GDPR).  This breakthrough new set of laws and rules will alter the way any business with EU customers treats data.  That probably includes you, and definitely includes Helpy! We have planned a number of new features to ensure that you have the tools you need to be in compliance by May 25th. ... Continue

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Want to make more money? Offering great support can help.

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In the software business, we have always *thought* that offering great support is good for business.  We all know that support can reduce customer churn or attrition- potentially saving a business a huge amount of money in the long run.  Furthermore, happy customers become a street force of evangelists who help spread the word and drive adoption of our products and services.For SAAS businesses,... Continue

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February Product Updates

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February was a busy month for us, and we have some great new features to show for it!  All hosted customers can now begin using the following new features:Importing and Exporting Importing and Exporting data have always been possible in Helpy using our open API.  New in February is the ability to import and export tickets, users and knowledge base documentation using CSV files.  This gives non ... Continue

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Ten ways an AI Support Bot will improve your customer experience

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Mainstream media has left little doubt that AI has a strong future in the often repetitive world of customer support.  One of the primary implementations of early AI is in the form of chatbots or chat assistants, and with good reason.  On average, a well planned support chatbot can save companies millions by reducing tier one requests alone.However, there are a number of other ways that adding ... Continue

Scott Miller
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This is the official blog of Helpy, the open source helpdesk platform.