Helpy Cloud Hosted
SaaS on-demand customer support helpdesk software


Hosted on demand customer support helpdesk software from Helpy is instantly available and ready for you minutes after signing up.

Built for Efficiency

Helpy was designed from the ground up to reduce the number of agents needed to provide an amazing experience. Harness the power of automations and Carin™, the customer support bot that can answer up to 90% of Tier 1 questions autonomously.

The ticketing UI is like giving your agents an energy drink

Your staff will discover they are much much faster with the “simple yet powerful” Helpy backend. Ticketing, Knowledge base, and AI chat are all neatly integrated in way that will delight your agents.

A developers dream

Having an API is almost a given at this point, so we decided to up the ante- Helpy has 3 to ensure your team can build any type of integration imaginable. Learn more about the APIs

Speaks your language, from the Cloud or your server on-premise

Helpy is available as a SaaS or on-premise, and is localized in 20+ languages, including English, French, German, Spanish, Portuguese, Italian, Finnish, Swedish, Russian and more.

Compare Versions:

Pro (private cloud)

Cloud Hosted

Community

  • Agent Seats
  • Included Tickets
  • Mobile Friendly
  • SSO
  • Email Preconfigured
  • Included Support
  • Customize Anything
  • Includes Updates
  • HIPAA Compliant
  • API
  • Unlimited
  • Unlimited
  • Depends
  • Unlimited
  • Depends on Plan
  • Unlimited
  • Unlimited
  • Depends

Security and Privacy Features

Pro (private cloud)

Cloud Hosted

Community

  • Runs on private hardware
  • You own the database
  • No lock in
  • One click install
  • Simple HA configuration
  • Billing per agent seat
  • SAML, OAuth, LDAP SSO

Ticketing Features

Pro (private cloud)

Cloud Hosted

Community

  • Ticket Statuses
  • Merge/Split
  • Groups
  • Canned Replies
  • Private Notes
  • Team Audit Log
  • Custom Queues
  • Triggers
  • Auto assignment
  • Advanced Search
  • Satisfaction Tracking
  • Browser Notifications

Reporting Features

Pro (private cloud)

Cloud Hosted

Community

  • Performance Overview
  • Team Insights
  • Team Productivity
  • Group Overview
  • Agent Overview
  • Channel Overview
  • Tag Overview
  • Agent Activity
  • Group Activity
  • Helpcenter Performance

Helpcenter Features

Pro (private cloud)

Cloud Hosted

Community

  • Included Themes
  • Full Text Search
  • Live Search
  • Multilingual
  • SEO Features
  • Password Protect
  • Many
  • Many
  • 3