Helpy Cloud Hosted
SaaS on-demand customer support helpdesk software


Hosted on demand customer support helpdesk software from Helpy is instantly available and ready for you minutes after signing up.

Built for Efficiency

Helpy was designed from the ground up to reduce the number of agents needed to provide an amazing experience. Harness the power of automations and Carin™, the customer support bot that can answer up to 90% of Tier 1 questions autonomously.

The ticketing UI is like giving your agents an energy drink

Your staff will discover they are much much faster with the “simple yet powerful” Helpy backend. Ticketing, Knowledge base, and AI chat are all neatly integrated in way that will delight your agents.

A developers dream

Having an API is almost a given at this point, so we decided to up the ante- Helpy has 3 to ensure your team can build any type of integration imaginable. Learn more about the APIs

Speaks your language, from the Cloud or your server on-premise

Helpy is available as a SaaS or on-premise, and is localized in 20+ languages, including English, French, German, Spanish, Portuguese, Italian, Finnish, Swedish, Russian and more.

Available Plans:

Total

Essential

Basic

  • Core Ticketing
  • Advanced Ticketing
  • Customizable Helpcenter
  • Knowledgebase
  • Live Chat
  • API
  • Security and Privacy Features

Privacy/Security Features

Total

Essential

Basic

  • Right to Deletion Request
  • Restrict Helpcenter Access
  • Data Masking
  • IP Whitelisting
  • Agent Permissions

Ticketing Features

Total

Essential

Basic

  • Ticket Statuses
  • Merge/Split
  • Groups
  • Canned Replies
  • Private Notes
  • Collision Detection
  • Team Audit Log
  • Custom Queues
  • Triggers
  • Auto assignment
  • Advanced Search
  • Satisfaction Tracking
  • Browser Notifications
  • Custom Form Builder
  • Embed Support Forms

Reporting Features

Total

Essential

Basic

  • Performance Overview
  • Team Productivity
  • Group Overview
  • Agent Overview
  • Team Insights
  • Channel Overview
  • Tag Overview
  • Satisfaction Reporting
  • Knowledgebase Performance

Helpcenter Features

Total

Essential

Basic

  • Full Text Search
  • Knowledgebase
  • Live Search
  • Multilingual
  • SEO Features
  • Password Protect

HelpyConnect Live Chat Messenger

Total

Essential

Basic

  • Live Chat
  • Available Hours
  • Knowledgebase Connect Widget
  • Contextual Solution Suggest
  • Auto chat assign
  • Optional Prechat form
  • Chat to Email