Helpy Pro is the help desk and support ticketing software built for the private cloud and on premises use cases. Self-hosted Helpy Pro software running in the private cloud is secure from the ground up and designed to help you comply with tough data governance laws such as the HIPAA, FERPA, GDPR and CCPA.
Helpy combines best of breed security and privacy features with a support platform that includes:
- Helpdesk Ticketing
- Live Chat
- Self serve knowledgebase
Government helpdesk privacy and security features
Prevents agents from interacting directly through email with customers. Instead, customers are prompted to log in and use a secure web interface for creating and responding to tickets. This helps prevent emailing sensitive information insecurely.
Prevents the storage of PII or other sensitive information in the body of support communications. This feature automatically scrubs GDPR defined PII like email addresses, phone numbers, social security numbers, IP Addresses, and credit card numbers.