Help your customers help themselves with an intelligent helpcenter.

The customer support portal is the hub of your support experience

Multilingual for multilanguage support

Support customers in multiple countries by delivering a translated and customized support experience in each unique locale. Built in tools help you quickly provide multi-language support.

Designed for self support

Dramatically reduce incoming tickets by proving answers to most questions in a self serve format.

Customize to match your brand

Easily change colors, layout and theme to match your branc.

Use only what you need

Optionally disable all self serve funcationality, or provide a FAQ only.

"We chose Helpy for the simple interface, complete help desk (forum, docs, tickets) and open source (with paid version). The internationalisation support is probably the best feature in my case."
Juan Carlos Alonso, Skolar.io



The happiest customers are those who can get answers without having to email, chat, create a ticket or talk to a bot.

Reduce support costs with fewer inquiries

You'll save money (and time) thanks to a reduction in inbound tickets. When your customers do need to reach out to you, Helpy provides a world class threaded customer communication tool to assist.

Multilingual for multilanguage support

Support customers in multiple countries by delivering a translated and customized support experience in each unique locale.

Built in feedback tools keep score

With built in Google Analytics integration and feedback tools, Helpy will help you understand the holes in your knowledgebase content.

Ready for Google SEO

Your Helpy knowledgebase comes ready for SEO, with an emphasis on clean, fast loading code and mobile friendly design.

Most support desks are built around ticketing first- with selve serve support taking a backseat to improving the actual customer experience. Helpy changes the paradigm by putting self-serve support first and getting rid of per-seat pricing.

Helpy community discussions work just like support tickets, but any customer can answer, and interactions take place through the web.

An always expanding database of real customer solutions

Your community forum is a place where customers can interact with each other, to share solutions, tips and advice.

Offload support responsibility to your best customer advocates

Save money on support costs by sharing the burden with your strongest advocates- current customers!

Keep control and provide assistance when needed

You don't have to worry about things getting out of control, you still have complete control over the community discussions

Learn more about community

All Helpcenter Features

Intelligent Help

Helpy proactively offers help throughout a users visit, increasing the chance they will solve their own problem.

Custom Domain

Customize the domain name of your Helpy by setting up a CNAME and changing the Helpy domain.

Multilanguage

Control which of 19+ languages you need to provide support to. Your users will see the correct language based on their location.

Inject CSS and JS

Control the design of your Helpy by adding custom CSS or JavaScript to alter the look and feel your users see.

Brandable

Easily change the primary colors and logo used on your site.

Themeable

Choose from a selection of complimentary themes or build your own custom theme for your brand.

Works across Devices

Give your users access to support information from any device. Your helpcenter works on phones, tablets and laptops equally well.

Full API

Helpy includes a REST API, allowing you to easily get data in or out, or do other really cool stuff!

Contact Widget

Allow your users to open Helpy tickets from anywhere using the optional javascript widget.

All Knowledgebase Features

Full text search

Your customers will easily find their own answers with an advanced full text seach.

Live search

Start getting results almost the instant you start typing, increasing the speed to issue resolution.

Draft Articles

Mark articles draft to remove them from the public site, and published when they are ready for the world.

User Feedback

All your customers to indicate when an article has solved their problem.

WYSWYG Editor

Improve your article writing efficiency with a modern and easy to user editing interface.

Multi-language

Helpy includes tools to quickly translate your article into multiple languages. Helpy makes sure your users see the write one.

SEO Features

Set the title tag, meta description and keywords for each article to help internal discoverability and Google rankings.

Convert tickets to KB

Easily turn a response you wrote to one user into an article you wrote for all users, with a single click!

Commenting

Leverage your community to help keep your KB up to date by allowing user commenting.

Tagging

Help organize articles with tagging.

All Community Features

Topic Voting

Enable voting for topics to create a Reddit or Product Hunt like meritocracy.

Reply Voting

Similar to topic voting, reply voting allows the best replies to float to the top.

Threaded Discussions

Add a threaded forum for your customers to share tips, tricks and information..

Convert Discussion

Convert public topics to private tickets or vice versa to make sure sensitive information is protected.

Create KB Article

Easily convert contributed content into knowledgebase articles, copy edit and post!

Flag for Review

Users can flag public topics as possibly objectionable, and alert the support team to take a look.

Edit/Moderate Posts

Keep control over the public forums by removing or editing objectionable posts.

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