You'll save money (and time) thanks to a reduction in inbound tickets. When your customers do need to reach out to you, Helpy provides a world class threaded customer communication tool to assist.
Support customers in multiple countries by delivering a translated and customized support experience in each unique locale.
With built in Google Analytics integration and feedback tools, Helpy will help you understand the holes in your knowledgebase content.
Your Helpy knowledgebase comes ready for SEO, with an emphasis on clean, fast loading code and mobile friendly design.
Helpy proactively offers help throughout a users visit, increasing the chance they will solve their own problem.
Customize the domain name of your Helpy by setting up a CNAME and changing the Helpy domain.
Control which of 19+ languages you need to provide support to. Your users will see the correct language based on their location.
Easily change the primary colors and logo used on your site.
Choose from a selection of complimentary themes or build your own custom theme for your brand.
Give your users access to support information from any device. Your helpcenter works on phones, tablets and laptops equally well.
Helpy includes a REST API, Internal and External Webhooks and allowing you to create any kind of integration you can dream up!
Connect with chat providers like Olark to provide real time chat for you customers.
Your customers will easily find their own answers with an advanced full text seach.
Start getting results almost the instant you start typing, increasing the speed to issue resolution.
Mark articles draft to remove them from the public site, and published when they are ready for the world.
All your customers to indicate when an article has solved their problem.
Improve your article writing efficiency with a modern and easy to user editing interface.
Helpy includes tools to quickly translate your article into multiple languages. Helpy makes sure your users see the write one.
Set the title tag, meta description and keywords for each article to help internal discoverability and Google rankings.
Easily turn a response you wrote to one user into an article you wrote for all users, with a single click!
Leverage your community to help keep your KB up to date by allowing user commenting.
Help organize articles with tagging.
Create private collections of documents for your staff to use.
Enable voting for topics to create a Reddit or Product Hunt like meritocracy.
Similar to topic voting, reply voting allows the best replies to float to the top.
Add a threaded forum for your customers to share tips, tricks and information..
Convert public topics to private tickets or vice versa to make sure sensitive information is protected.
Easily convert contributed content into knowledgebase articles, copy edit and post!
Users can flag public topics as possibly objectionable, and alert the support team to take a look.
Keep control over the public forums by removing or editing objectionable posts.