Live Chat: Support your website visitors in real time
Live chat allows you to interact with visitors or customers one on one in real time. Not around to chat at the moment? No problem, when you reply to any chats, your response will be sent by email and you will be able to continue the conversation (if the user has provided their address).
Helpy Connect empowers your chat team to:
- Chat with customers in real time, right through your website
- Before the chat starts, optionally collect the customers name, email and question
- Auto assign the chat to a specific team or rep.
- If the customer has left or you are not able to respond in a timely manner, the answer is delivered to their inbox
- Email notifications alert your team to new messages or when a new customer has started a chat with you
Knowledge Connect: The right answer at the right time
The Helpy Connect widget brings contextually relevant content from your knowledge base directly to customers at the time they need it, within your app or site. Help is never more than a click away. Now your customers can get help directly within the app or site they are having troubles with, or use the live search to find additional articles.
- Deliver solutions to your customers inside your software product
- Use the contextual engine to provide the "right answers at the right time"
- Full text search lets customers quickly surface alternate articles as needed
- Human help is a click away- customers can always choose to contact you via live chat or a support ticket.