Helpy Connect: Self Hosted Chat Software


Live Chat: Support your website visitors in real time

Live chat allows you to interact with visitors or customers one on one in real time. Not around to chat at the moment? No problem, when you reply to any chats, your response will be sent by email and you will be able to continue the conversation (if the user has provided their address).

Helpy Connect empowers your chat team to:

  • Chat with customers in real time, right through your website
  • Before the chat starts, optionally collect the customers name, email and question
  • Auto assign the chat to a specific team or rep.
  • If the customer has left or you are not able to respond in a timely manner, the answer is delivered to their inbox
  • Email notifications alert your team to new messages or when a new customer has started a chat with you

Knowledge Connect: The right answer at the right time

The Helpy Connect widget brings contextually relevant content from your knowledge base directly to customers at the time they need it, within your app or site. Help is never more than a click away. Now your customers can get help directly within the app or site they are having troubles with, or use the live search to find additional articles.

  • Deliver solutions to your customers inside your software product
  • Use the contextual engine to provide the "right answers at the right time"
  • Full text search lets customers quickly surface alternate articles as needed
  • Human help is a click away- customers can always choose to contact you via live chat or a support ticket.

Join 1000s of businesses in delivering customer support in the most secure way possible.

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  • 14 day free trial

Helpy Connect Features

Live chat

Solve customer problems in real time with a one on one chat messenger.

Contextual Solutions

Display relevant content from your knowledgebase directly in the widget.

Works anywhere

The connect widget works on all devices, inside your product or on the web.

Customizable

Control the colors, look and more.

Automations

Create simple rules to auto classify, assign or tag chats.

Email followup

Unseen responses are automatically sent to your customers via email.

Pre-chat form

Optional pre-chat form to capture customer email address first.

Javascript API

A simple API that lets your open and close the chat from other events on the page

Multi-team chat

Create multiple chat teams for different products or support tiers.

Customizable hours

Set hours that your chat will be shown as available.