Helpy Pro
The most secure way to provide great support



One click install on

Helpy Pro is the customer support platform engineered for companies that are serious about customer data security and control.

Designed for on-premise and private cloud instance deployments, Helpy Pro lets you avoid vendor lock-in, own your data and integrate with the tools you already use to keep your data safe.

Retain complete control over your customer support data in a way you could never achieve with a traditional SAAS

  • Own your own data. With Helpy you have complete control and ownership of the database and all of your data. This means you have no vendor lock in.
  • Runs with no third party dependencies, or only those that you specifically approve and enable.
  • Backup and store data following policies and schedules which you define
  • Updating Helpy is under your control and any downtime can be planned on a schedule that makes the most sense for your business

Helpy gives you an unprecedented ability to meet HIPAA, GDPR or other compliance obligations.

Define data storage or retention policies to meet legal, regional and industry requirements in a way thats simply not possible with traditional hosted SAAS solutions.

  • Deploy Helpy to infrastructure of your choosing, including private and public cloud options like AWS, Google Cloud Platform or Microsoft Azure, or in your own data-center.
  • Control network and physical security access to meet privacy and security obligations.
  • Define data and log retention policies to meet legal, organizational or industry requirements
  • Create fine grained roles and permissions at the software level, ensuring that employees only have access to what you give them

Helpy Pro is available as a marketplace purchase from popular cloud providers, or can be installed on your own hardware or private cloud.

Install Helpy Pro on DigitalOcean

Helpy Pro runs on a variety of DigitalOcean droplet types. Click below to get started:

One Click Install on DigitalOcean Marketplace
Install Helpy Pro on AWS

Helpy Pro runs on a variety of AWS instance types. Click below to get started:

Install on AWS
Install Helpy Pro on Google Cloud Platform

Helpy Pro runs on a variety of GCP Virtual Machine types. Click below to get started:

One Click Install on Google Cloud Platform
Install Helpy Pro on Microsoft Azure

Helpy Pro runs on a variety of Azure Virtual Machine types. Click below to get started:

One click install on Microsoft Azure
Install Helpy Pro in your own data center

Helpy Pro runs on one or more VMs in your own datacenter:

Contact Us to Start for Free

Available Plans:

Total

Essential

Basic

  • Core Ticketing
  • Advanced Ticketing
  • Customizable Helpcenter
  • Knowledgebase
  • Live Chat
  • API
  • Security and Privacy Features

Privacy/Security Features

Total

Essential

Basic

  • Right to Deletion Request
  • Restrict Helpcenter Access
  • Data Masking
  • IP Whitelisting
  • Agent Permissions

Ticketing Features

Total

Essential

Basic

  • Ticket Statuses
  • Merge/Split
  • Groups
  • Canned Replies
  • Private Notes
  • Collision Detection
  • Team Audit Log
  • Custom Queues
  • Triggers
  • Auto assignment
  • Advanced Search
  • Satisfaction Tracking
  • Browser Notifications
  • Custom Form Builder
  • Embed Support Forms

Reporting Features

Total

Essential

Basic

  • Performance Overview
  • Team Productivity
  • Group Overview
  • Agent Overview
  • Team Insights
  • Channel Overview
  • Tag Overview
  • Satisfaction Reporting
  • Knowledgebase Performance

Helpcenter Features

Total

Essential

Basic

  • Full Text Search
  • Knowledgebase
  • Live Search
  • Multilingual
  • SEO Features
  • Password Protect

HelpyConnect Live Chat Messenger

Total

Essential

Basic

  • Live Chat
  • Available Hours
  • Knowledgebase Connect Widget
  • Contextual Solution Suggest
  • Auto chat assign
  • Optional Prechat form
  • Chat to Email

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