Helpy Community Edition

"The most promising open source system of its' kind today" - Seravo

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A hackable, open source core

Helpy is based on the popular open source project of the same name, and can be hacked and customized to achieve an unparalleled level of customization. A flexible API makes it possible to create custom extensions and themes.

  • Developer friendly open source code is available on GitHub, available for review, extension or customization.
  • Fix bugs yourself if they are not getting resolved by the core team or community quickly enough.
  • Get help from a large and growing community of developers and users.
  • Over 1500 Stars on GitHub
  • 500,000+ Installs

"Helpy OSE is the most promising open source system of its' kind today"

Compare Versions:

Pro on premises

Cloud Hosted

Community

  • Agent Seats
  • Included Tickets
  • Mobile Friendly
  • SSO
  • Email Preconfigured
  • Included Support
  • Customize Anything
  • Includes Updates
  • HIPAA Compliant
  • API
  • Unlimited
  • Unlimited
  • Depends
  • Unlimited
  • Depends on Plan
  • Unlimited
  • Unlimited
  • Depends

Security and Privacy Features

Pro on premises

Cloud Hosted

Community

  • Runs on private hardware
  • You own the database
  • No lock in
  • One click install
  • Simple HA configuration
  • Hourly billing per CPU core
  • SAML, OAuth, LDAP SSO

Ticketing Features

Pro on premises

Cloud Hosted

Community

  • Ticket Statuses
  • Merge/Split
  • Groups
  • Canned Replies
  • Private Notes
  • Team Audit Log
  • Custom Queues
  • Triggers
  • Auto assignment
  • Advanced Search
  • Satisfaction Tracking
  • Browser Notifications

Reporting Features

Pro on premises

Cloud Hosted

Community

  • Performance Overview
  • Team Insights
  • Team Productivity
  • Group Overview
  • Agent Overview
  • Channel Overview
  • Tag Overview
  • Agent Activity
  • Group Activity
  • Helpcenter Performance

Helpcenter Features

Pro on premises

Cloud Hosted

Community

  • Included Themes
  • Full Text Search
  • Live Search
  • Multilingual
  • SEO Features
  • Password Protect
  • Many
  • Many
  • 3