Helpy Open Source Edition

"The most promising open source system of its' kind today" - Seravo

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The leading open source Helpdesk

Helpy got started as an open source alternative to commercial helpdesk software, with thousands of installed copies around the globe and a large community of contributors. The core software has been developed from the ground up by a team of contributors who are passionate about helping customers and improving customer communications.

Helpy is what is known as "open-core" software, meaning the community open source edition contains the core ticketing, knowledgebase and community functionality. Extended functionality is available through a commercial license and can be accessed either through the hosted cloud edition or the on-premise version.

"Helpy OSE is the most promising open source system of its' kind today"

Compare Versions:

On Premise

Hosted

Open Source

  • Agent Seats
  • Included Tickets
  • Mobile Friendly
  • SSO
  • Email Preconfigured
  • Included Support
  • Customize Anything
  • Includes Updates
  • HIPAA Compliant
  • API
  • Unlimited
  • Unlimited
  • Depends
  • Unlimited
  • Depends on Plan
  • Unlimited
  • Unlimited
  • Depends

Ticketing Features

On Premise

Hosted

Open Source

  • Ticket Statuses
  • Merge/Split
  • Groups
  • Canned Replies
  • Private Notes
  • Team Audit Log
  • Custom Queues
  • Triggers
  • Auto assignment
  • Advanced Search
  • Satisfaction Tracking
  • Browser Notifications

Reporting Features

On Premise

Hosted

Open Source

  • Performance Overview
  • Team Insights
  • Team Productivity
  • Group Overview
  • Agent Overview
  • Channel Overview
  • Tag Overview
  • Agent Activity
  • Group Activity
  • Helpcenter Performance

Helpcenter Features

On Premise

Hosted

Open Source

  • Included Themes
  • Full Text Search
  • Live Search
  • Multilingual
  • SEO Features
  • Password Protect
  • Many
  • Many
  • 3