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Company Overview:

Helpy is the first support platform designed for the future of customer support- a future that mixes human agents with AI bots to handle routine tier one requests directly at the point of customer pain. Helpy reduces support costs up to 80%, with the addition of a single javascript snippet to your website.

Our headquarters are centrally located in the middle of the Silicon Slopes of Utah, although our mostly distributed team spreads around the globe.



Carin Product Overview:

Carin is an artificial intelligence customer care rep that provides assistance to your customers without human interaction, saving time and loads of money. She uses machine learning and natural language processing to answer up to 90% of tier 1 questions autonomously.

Carin goes well beyond simply suggesting KB articles. She can be taught how to respond to almost any intent, including tough questions like “where is my order” or “can you reset my password” by making API calls.

She can also ask questions and collect answers from customers, giving her the ability to perform basic troubleshooting before handing the ticket off to a human agent. Carin is tightly integrated with Helpy, generating a ticket for every conversation she has. However she also integrates with other Helpdesk platforms including Zendesk, Intercom or Freshdesk.

Contact Info:

  • Webpage: https://helpy.io/
  • Email: hello at helpy.io
  • Scott Miller
  • scott@helpy.io, founder & product
  • 801-635-5252


Press Assets:

High res. Logo and Screenshots

Most loved features

An AI agent to handle 60-80% of your requests.

Carin is the AI agent built into Helpy that will solve 50-80% of requests autonomously.

Beautiful reporting, built in.

Keep your finger on the pulse of your support center with a suite of built in reports.

Save Money

Pay only for the agents and features you need. Options exist for all size businesses.

Unlimited Inboxes

Receive support email from any number of inboxes, and route to specific teams in your org.

Customizable Functionality

All major functions in Helpy can be turned off- allowing you to provide the exact experience your customers will most benefit from.

Works on any Device

You and your agents aim to provide support from anywhere. Helpy will help you by working on any device- mobile, tablet or desktop.

Speaks your Language

Helpy comes with front-end translation packs for 19 languages including English, French, Spanish, Portuguese, German and more.

Robust APIs

Helpy includes a REST API, Internal and External Webhooks and allowing you to create any kind of integration you can dream up!

SSO

Integrate with your Active Directory or LDAP server to achieve SSO.