Pricing


Basic

$30
per mo/seat

  • Privacy and Security
  • Core Ticketing
  • Customer Helpcenter
  • KB and Communities
Start with a Free Account

Essential

$50
per mo/seat

  • Advanced Ticketing
  • Live Chat
  • Contextual Help Widget
  • Multi Form Builder
Start with a Free Account

Total

$100
per mo/seat

  • Team Permissions
  • Customer Announce
  • Form Embed
  • Advanced Chat
Start with a Free Account

Enterprise

Contact
for details

  • Multiple Accounts
  • Full Whitelabel
  • Resell Rights
  • Product Embed
Contact Us

Available Plans:

Total

Essential

Basic

  • Self Hosted Monthly cost per seat
  • SaaS Monthly cost per seat
  • $100
  • $50
  • $50
  • $30
  • $30
  • $15

Total

Essential

Basic

  • Core Ticketing
  • Advanced Ticketing
  • Customizable Helpcenter
  • API
  • Knowledgebase
  • Live Chat
  • Security and Privacy Features
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
Start with a Free Account or Request a Demo

Privacy/Security Features

Total

Essential

Basic

  • Right to Deletion Request
  • Restrict Helpcenter Access
  • Single Sign-On
  • Data Masking
  • IP Whitelisting
  • Agent Permissions
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
Start with a Free Account or Request a Demo

Ticketing Features

Total

Essential

Basic

  • Ticket Statuses
  • Merge/Split
  • Groups
  • Canned Replies
  • Private Notes
  • Collision Detection
  • Team Audit Log
  • Custom Queues
  • Triggers
  • Auto assignment
  • Advanced Search
  • Satisfaction Tracking
  • Browser Notifications
  • Custom Form Builder
  • Embed Support Forms
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
Start with a Free Account or Request a Demo

Reporting Features

Total

Essential

Basic

  • Performance Overview
  • Team Productivity
  • Group Overview
  • Agent Overview
  • Team Insights
  • Channel Overview
  • Tag Overview
  • Satisfaction Reporting
  • Knowledgebase Performance
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
Start with a Free Account or Request a Demo

Helpcenter Features

Total

Essential

Basic

  • Full Text Search
  • Knowledgebase
  • Live Search
  • Multilingual
  • SEO Features
  • Password Protect
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
Start with a Free Account or Request a Demo

HelpyConnect Live Chat Messenger

Total

Essential

Basic

  • Live Chat
  • Available Hours
  • Knowledgebase Connect Widget
  • Contextual Solution Suggest
  • Auto chat assign
  • Optional Prechat form
  • Chat to Email
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
  • ✓
Start with a Free Account or Request a Demo

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