Meet HIPAA, GDPR, and other compliance challenges by enforcing your own data storage, retention, access, and other policies. Deploy to a server in your cloud of choice, your data center, or even on the machine in your office.
Secure Email
Prevents agents from interacting directly through email with customers. Instead, customers are prompted to log in and use a secure web interface for creating and responding to tickets. This helps prevent emailing sensitive information insecurely.
Data Masking
Prevents the storage of PII or other sensitive information in the body of support communications. This feature automatically scrubs GDPR defined PII like email addresses, phone numbers, social security numbers, IP Addresses, and credit card numbers.
Respond to Deletion Requests
If you receive a customer deletion request (as provided by the GDPR or CCPA) you can process this request right from Helpy- deleting or anonymizing the customer’s data.
