Infrastructure and Application Security

Helpy Pro is architected and packed with features designed with security-centric organizations in mind. With careful implementation, you can achieve security levels unattainable in the shared SAAS world.

Private Cloud CLI

Interact with Helpy using a CLI to manage your servers, apply updates securely and configure the system through environment variables.

Attachment Whitelisting

Create or set a policy around which types of file attachments you will accept as attachments to customer tickets. This helps prevent the acceptance of executables for other nefarious files.

Captcha and Honeypot

All ticket creation forms can be protected with captchas and honeypots. This reduces the amount of automated spam and phishing attacks being sent to your agents.

Join 1000s of businesses in delivering customer support in the most secure way possible.

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  • 14 day free trial

Which Helpy Pro is right for you?

Private Cloud (On Premises/Self-Hosted)

Run Helpy on popular cloud providers, or your own hardware for enhanced security and control.

Runs on private hardware
Runs in the cloud of your choice
You own the database
Keep control over your own data
No lock in
You own everything, there is no lockin
One click install
Install with a single click
Simple HA configuration
Easily create a highly available cluster
Control access in a variety of ways

Cloud SAAS

Get up and running in seconds and leave the hosting and update hassles to us.

Turn Key
Instantly available, no IT requirements
Email preconfigured
Email is already set up for you