Find out more about Carin and how you can start saving 20-50% on your support costs. Carin pays for herself out of the money you will save with reduced tickets and more efficient agents.
Carin uses machine learning to constantly refine the answers she provides to customers. When she does not know the answer to a question, you will be alerted and prompted to provide an answer for the next time the question is asked. Customers can also reach out to you directly if she cannot answer their question.
Carin is great at answering customer questions when your team is not working or when your team is too busy to respond in a timely fashion. Add her to your helpcenter, inside your product or other places where customers typically have questions.
Integrate Carin with external JSON APIs to answer tough questions like "where is my order?" or "what does it cost to ship to my house?". You simply provide the endpoint and tell her how to handle the response.
Carin works with all existing knowledgebase and helpdesk solutions like Zendesk, Help Scout, Helpjuice, Freshdesk and others out of the box. Even if you don’t have a support solution, Carin provides all of the tools you need to field a world class knowledge base and teach her to be the best customer service rep on the team.
When a customer arrives at your support site with a question, Carin is always on duty, ready to help out and answer questions. Customers are greeted by a friendly and personable agent that converses just like a real human. When a customer asks a question, Carin directly answers the question if it can.
Sometimes she can get stuck and cannot answer a particular question. In this case, she will alert your team and ask how to handle the question in the future. In addition, customers will be given the opportunity to open a ticket or jump into a live chat (via Olark, Livechat or other providers.)
Your reps will always get the full transcript of each chat, giving you complete transparency into how she is doing. In addition, you get full reporting comparing her performance against real human agents.
Carin ties into any existing helpdesk platform, and allows you to add her to your existing helpcenter.
All conversations are logged and areas where your Carin needs more knowledge are highlighted.
Rename your Carin, customize her images and colors, and give her a unique personality to match your brand.
Tight integration with Helpy means that you'll be able to easily manage content that Carin has access to.
If Carin cannot answer a question, users can create a new ticket easily.
Connect Carin to external APIs to give her superpowers to answer tough questions.
Carin can answer natural language questions, or provide a designated flow with prepopulated choices.
Carin will appear alongside human agents in all reports, allowing you to see and judge performance.
Carin can answer with text, links and images.