Helpy Pro is the help desk and support ticketing software built for telecommunications and internet companies. Helpy Pro software running in the private cloud is secure from the ground up and designed to help you comply with tough data governance laws such as the HIPAA, GDPR and CCPA.
Helpy combines best of breed security and privacy features with a support platform that includes:
- Helpdesk Ticketing
- Live Chat
- Self serve knowledgebase
Telecom industry helpdesk privacy features
Prevents agents from interacting directly through email with customers. Instead, customers are prompted to log in and use a secure web interface for creating and responding to tickets. This helps prevent emailing sensitive information insecurely.
Prevents the storage of PII or other sensitive information in the body of support communications. This feature automatically scrubs GDPR defined PII like email addresses, phone numbers, social security numbers, IP Addresses, and credit card numbers.
Single Sign On (SS0)
allows you to authenticate users and staff using a central Identity Provider. This means your users or employees can access the system without having to remember yet another password and gives your IT team control over password policies and access. Helpy supports SAML, LDAP, and OAuth.
Fine Grained Permissions
Determine which staff members have access to different features of Helpy, and which groups of customer tickets. This helps you enforce the minimum necessary access to potentially sensitive customer service information or functionality.