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Which Helpy Pro is right for you?




Private Cloud (On Premises/Self-Hosted)

Run Helpy on popular cloud providers, or your own hardware for enhanced security and control.

Runs on private hardware
Runs in the cloud of your choice
You own the database
Keep control over your own data
No lock in
You own everything, there is no lockin
One click install
Install with a single click
Simple HA configuration
Easily create a highly available cluster
SAML, OAuth, LDAP SSO
Control access in a variety of ways

Cloud SAAS

Get up and running in seconds and leave the hosting and update hassles to us.

Turn Key
Instantly available, no IT requirements
Email preconfigured
Email is already set up for you

Available Plans:

Total

Essential

Basic

  • Core Ticketing
  • Advanced Ticketing
  • Customizable Helpcenter
  • Knowledgebase
  • Live Chat
  • API
  • Security and Privacy Features

Privacy/Security Features

Total

Essential

Basic

  • Right to Deletion Request
  • Restrict Helpcenter Access
  • Data Masking
  • IP Whitelisting
  • Agent Permissions

Ticketing Features

Total

Essential

Basic

  • Ticket Statuses
  • Merge/Split
  • Groups
  • Canned Replies
  • Private Notes
  • Collision Detection
  • Team Audit Log
  • Custom Queues
  • Triggers
  • Auto assignment
  • Advanced Search
  • Satisfaction Tracking
  • Browser Notifications
  • Custom Form Builder
  • Embed Support Forms

Reporting Features

Total

Essential

Basic

  • Performance Overview
  • Team Productivity
  • Group Overview
  • Agent Overview
  • Team Insights
  • Channel Overview
  • Tag Overview
  • Satisfaction Reporting
  • Knowledgebase Performance

Helpcenter Features

Total

Essential

Basic

  • Full Text Search
  • Knowledgebase
  • Live Search
  • Multilingual
  • SEO Features
  • Password Protect

HelpyConnect Live Chat Messenger

Total

Essential

Basic

  • Live Chat
  • Available Hours
  • Knowledgebase Connect Widget
  • Contextual Solution Suggest
  • Auto chat assign
  • Optional Prechat form
  • Chat to Email