The most secure way to deliver great support
Helpy Pro running from the private cloud gives you unprecedented control over everything

Compare Plans

• Core Ticketing
  Includes the basic ticketing features neede by all helpdesks
• Advanced Ticketing
  Includes advanced ticketing features like SLAs and Automations
• Customizable Helpcenter
  Customizable customer helpcenter to submit and manage requests
• Knowledgebase
  Self service help site and articles for customers to solve their own problems
• Live Chat
  Live chat widget to assist customers in real time one-on-one
• API
  Access or control your Helpy programatically
• Security and Privacy Features
  Data masking, IP Whitelisting and other data governance tools

Privacy/Security Features

• Right to Deletion Request
  Comply with GDPR and CCPA right to deletion requests
• Restrict Helpcenter Access
  Restrict Helpcenter access to authenticated customers
• Data Masking
  Remove PII from ticket and chat message content automatically
• IP Whitelisting
  Restrict access to the agent UI by IP address
• Agent Permissions
  Create and define your own access roles

Ticketing Features

• Ticket Statuses
  Track support lifecycle with statuses
• Merge/Split
  Merge duplicate tickets, split threads
• Groups
  Create custom queues for teams
• Canned Replies
  Save and send pre-written common replies
• Private Notes
  Collaborate with other agents
• Collision Detection
  Prevent agents from reply to the same issue
• Team Audit Log
  Detailed reporting of each agent
• Custom Queues
  Easily see and track the status of any type of ticket
• Triggers
  Automate common actions
• Auto assignment
  Auto-assign incoming tickets to agents and groups
• Advanced Search
  Quickly locate any ticket or customer
• Satisfaction Tracking
  Customers can rate the quality of support received
• Browser Notifications
  Agents receive in app and browser notifications
• Custom Form Builder
  Build custom forms for different teams and products
• Embed Support Forms
  Embed forms on other sites using a widget iframe

Reporting Features

• Performance Overview
  See the status of all teams in one view
• Team Productivity
  Quickly identify your busiest times
• Group Overview
  Get an overview of each of your team groups
• Agent Overview
  See an overivew of your agents contribution
• Team Insights
  See the performance of your team in aggregate
• Channel Overview
  Get a detailed view of your effectiveness in each channel
• Tag Overview
  See which tags are the most commonly used and view KPIs for each
• Satisfaction Reporting
  Reporting on customer satisfation
• Knowledgebase Performance
  See how your support content is used and rated

Helpcenter Features

• Full Text Search
  Users can find a locate answers proactively
• Knowledgebase
  Self service documentation and help site.
• Live Search
  Results appear as soon as users begins typing
• Multilingual
  Provide support in mutliple languages simulataneously
• SEO Features
  Help ensure your support content is discoverable in Google
• Password Protect
  Create a private helpcenter for only registered users/customers

HelpyConnect Live Chat Messenger

• Live Chat
  Provide real time assistant to customers
• Available Hours
  Preset when chat agents are available
• Knowledgebase Connect Widget
  Customers can search and read KB articles through the widget
• Contextual Solution Suggest
  Display relevant content from your knowledgebase directly in the widget.
• Auto chat assign
  Auto assign chat to an available agent.
• Optional Prechat form
  Prompt users to complete a form before starting the chat
• Chat to Email
  Unread chat messages auto-convert to email messages